Loretta Hunt
Lilydale,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PFD Foods Services
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Assistant Manager
KFC
02.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Shift Supervisor
KFC
02.2018 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Food and Beverage Attendant
Royal Mail Hotel
03.2019 - 03.2020
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Established rapport with customers by providing friendly and attentive service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Cashier
McDonald's
01.2014 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Certificate III - Business To Business Sales
PFD FOODS SERVICES
Certificate II & III in Retail -
McDonald's
Hamilton, VIC12.2017
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Melbourne, VIC02.2017
Victorian Certificate of Education -
Baimbridge College
Hamilton, VIC11.2015
Certificate II in Hospitality -
Baimbridge College
12.2014
Skills
- Capable of working under pressure
- Good phone manner
- Excellent communication and organisational skills
- High attention to detail
- Competent in using Microsoft Word, Excel & Outlook
Timeline
Customer Service Representative
PFD Foods Services
10.2022 - Current
Assistant Manager
KFC
02.2021 - 08.2022
Food and Beverage Attendant
Royal Mail Hotel
03.2019 - 03.2020
Shift Supervisor
KFC
02.2018 - 02.2021
Customer Service Cashier
McDonald's
01.2014 - 01.2018
Certificate III - Business To Business Sales
PFD FOODS SERVICES
Certificate II & III in Retail -
McDonald's
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Victorian Certificate of Education -
Baimbridge College
Certificate II in Hospitality -
Baimbridge College
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