LYLA DELANEY

As a certified Phlebotomist with a Certificate III in Pathology Collection and over a year of hands on experience at Laverty Pathology. Successfully managed the Glen Innes clinic as a sole operator for 12 months, demonstrating strong independence, attention to detail, and patient care skills. Currently based at the Armidale Clinic, continuing to deliver high-quality specimen collection and pathology services in a fast-paced clinical environment.

• During my time at the Glen Innes Dental Clinic, I was responsible for tending to patients and scheduling appointments.
• I was able to successfully complete paperwork, record accurate patient information and effectively conduct face-to-face and phone conversations.

• During my time at the Glen Innes Services Club, I developed strong verbal communication skills when conversing with a range of people including customers, managers and work colleagues.
• I demonstrated the ability to work within a team in a fast-paced environment under stressful conditions and have the capacity to take initiative and follow instructions when needed.

• Whilst working at Roseneath Aged Care Centre, I developed the ability to stay attentive and care for the daily needs of the elderly.
• I was successfully able to build trust and demonstrate compassion for the residents and their families, and was skilled at listening attentively to their requests, anticipating their needs and creating a welcoming environment for all.