Lyla Knopp
Williamstown,VIC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Glazed Gf Donuts. Proven ability to engage guests and handle cash transactions accurately, ensuring a seamless dining experience. Recognized for maintaining a clean environment and collaborating effectively with team members to enhance overall service quality.
Overview
1
1
year of professional experience
Work History
Server
Glazed Gf Donuts
01.2025 - Current
- Served food promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Delivery Assistant
Knopps Removals
09.2024 - 04.2025
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of furniture, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
Babysitter
Family and Friends
08.2024 - 03.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Planned fun outings and educational activities to keep children entertained.
Education
No Degree - Year 9
Mount St. Joseph Girls' College
Altona, VICSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Full Professional
Italian
Elementary
Extracurricular activities
Williamstown Juniors Football Club
Rise Netball Club
Timeline
Server
Glazed Gf Donuts
01.2025 - Current
Delivery Assistant
Knopps Removals
09.2024 - 04.2025
Babysitter
Family and Friends
08.2024 - 03.2025
No Degree - Year 9
Mount St. Joseph Girls' College
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