Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Lyly Iuliano

Sydney,NSW

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing experience to make informed sales and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with clients and direct reporting team to promote loyalty and drive sales.

Overview

17
17
years of professional experience

Work History

Store Manager

Gucci
09.2021 - Current
  • Manage inventory control, cash control, and store opening and closing procedures
  • Mentor store employees successfully in fast-paced environment through proactive communication and constructive feedback. Consistency in communication of company values and goals to achieve set targets.
  • Manage and develop direct reports, including completing performance reviews, development plans to achieve high performance and close management of individual KPIs
  • Perform point of sale opening and closing procedures and ensure brand compliance is always adhered to.
  • Perform merchandise and display rotation to feature new products and promotions and promote high sell through.
  • Nurture and build client relations through CRM and personalised client journey mapping.
  • Manage and elevate service standards through mystery shop programs and NPS

Senior Store Manager

Coach
07.2018 - 09.2021
  • Promoted business strategy by implementing improvements based on Client feedback and analysing business KPIs and creating an action plan.
  • managed two store locations with up 45 employees. Upholding exceptional store operations, customer retention and positive brand experiences.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Planned and assigned workload by delegating tasks and upskilling team members.

Boutique Manager

Chanel
08.2011 - 06.2018
  • Created comfortable and inviting boutique environment to make customers feel welcomed always proactively leading with a client centric mindset
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Managed team of full-time and part-time staff, trained new employees and monitored performance probation periods.
  • maintained client relationships and supported in store activations to elevate brand desire.

Store Manager

Mecca Brands
03.2006 - 08.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed a team of 15-25.
  • Recruitment of new employees
  • Budget forecasting and implementation of action plan to ensure commercial sales success

Skills

  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Manage Budgets
  • Staff Management
  • Customer Service
  • Merchandising
  • Staff Training
  • Inventory and Operations management
  • Time Management and Rostering Principles
  • Financial Forecasting
  • Business Management Principles

Accomplishments

  • Recognised as a talent builder and responsible for onboarding new hires and developing new managers within Gucci.
  • Achieved 0% shrinkage stocktake consistently by completing highly detailed inventory management with accuracy and efficiency.

Timeline

Store Manager

Gucci
09.2021 - Current

Senior Store Manager

Coach
07.2018 - 09.2021

Boutique Manager

Chanel
08.2011 - 06.2018

Store Manager

Mecca Brands
03.2006 - 08.2011

Similar Profiles

CREATE PROFILE
Lyly Iuliano