Lyly Iuliano
Sydney,NSW
Overview
18
18
years of professional experience
Work History
Store Manager
CELINE
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Gucci
09.2021 - 10.2023
- Ensure an economical and operational effective management of the store. In compliance with policies and procedures. Including Management of Client services and Store Operations team, developing relationships with potential new business providers (VIP clients, centre landlords & personal shoppers)
- Managed store employees successfully in fast-paced environment through proactive communication and constructive feedback
- Establish and implement action plans for Client Advisors to reach their full sales potential and develop talent.
- Ensure service excellence and client engagement in store. Leveraging intel from NPS and internal mystery shop programs.
- Recruitment and onboarding of new hires. Management of probationary periods as well as training new managers to the business.
- Collaborate with Client engagement team and PR team to successfully action brand activations.
- Management of inventory to ensure stock accuracy and shrinkage results in compliance with company expectations
- Achieved highest company survey results for team engagement, Staff retention and work place culture.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Senior Store Manager
Coach
07.2018 - 09.2021
- Managed dual store locations Coach Sydney Westfield & Coach David Jones Sydney. Managed a combined team of 45
- Promoted business strategy by implementing improvements based on category sell through, Mystery shop program and detailed KPI analysis.
- Team appraisals, succession planning and performance management. Induction of new starters and managing probationary periods in line with brand policies.
- Budget forecasting, through reports, sound understanding of consumer trends to maximise store sales conversion.
Boutique Manager
Chanel
08.2011 - 07.2018
- Increased sales through effective visual merchandising and creative window displays.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Store Manager
Mecca Brands
06.2006 - 08.2011
- Beauty advisor June 2006
- Promoted to Assistant Store manager 2007
- Promoted to Store Manager 2008
Education
Brand Recognitionaward - Customer Experience
Coach
2020
Brand Recognition - Business Management
Chanel
2012
Diploma - Business Management
Aegis
2011
Company Award - Selling Skills And Sales Operations
Mecca Brands Jo Horgan Award
2009
Certificate I - Fashion And Styling
Whitehouse Institute of Fashion
2000
Timeline
Store Manager
CELINE
10.2023 - Current
Store Manager
Gucci
09.2021 - 10.2023
Senior Store Manager
Coach
07.2018 - 09.2021
Boutique Manager
Chanel
08.2011 - 07.2018
Store Manager
Mecca Brands
06.2006 - 08.2011
Brand Recognition - Business Management
Chanel
Diploma - Business Management
Aegis
Company Award - Selling Skills And Sales Operations
Mecca Brands Jo Horgan Award
Certificate I - Fashion And Styling
Whitehouse Institute of Fashion
Brand Recognitionaward - Customer Experience
Coach
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