Lyn Cleveland
Ocean Grove,VIC
Summary
Professional personal care assistant with strong track record in client care and support.
Known for delivering high-quality care and adapting to individual client needs.
Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
30
30
years of professional experience
Work History
PCA
Home Aged Care Services
01.2014 - Current
- I am currently employed by Home Aged Care Services.
- During this time my position with the company has varied. I began as a PCA. Later was asked to become Team Leader and worked on the roster to ensure all our carers and clients rosters were scheduled correctly.
- I was asked by the CEO to complete an Easy Moves for Active Ageing course to enable me to assist her with Physio in clients homes and to also assist with group exercise classes. Consisting of balance, strength and setting achievable goals.
- For the past 3 years majority of my shifts have been Physio Assisting clients in their own home. Working closely with our qualified Physiotherapist within the company.
- I have been managing an exercise class weekly at a retirement for the past 5 years.
- I have enjoyed assisting clients remain in their homes and maintain their independence.
- I am currently classed as Level 5 with this company.
PCA
Home Instead Outer East – Upwey PCA
05.2011 - 01.2014
- I was employed by Home Instead as a PCA Level 3. I met a number of criteria within this company such as Dementia Training and “in house” Safety Training.
- Tasks included - Personal care, showering, dressing, grooming.
- Transport shifts, home duties, shopping, outings, respite care and sleepover shifts.
- I was nominated as Carer of the Quarter during my time with Home Instead and was nominated Carer of the Year within the Upwey office which was submitted for a higher award nationally.
PCA
Benetas At Home PCA
05.2011 - 01.2014
- I gained employment with Benetas while I was completing my Certificate 111 Aged Care Course. During this time my duties were assisting clients in their own home with domestic duties, transport, shopping.
Student – Certificate 111 Aged Care and Certificate 111 HACC
Employ-Ease
05.2010 - 11.2011
- I became a full time student and gained both my certificates in Aged Care successfully. During this time I also worked part time in Domestic Home Care capacity only.
PCA
Kirkbrae Presbyterian Homes – Kilsyth PCA
05.2011 - 10.2011
- I completed my 120 hours of work placement with Kirkbrae which was part of my criteria to complete my Aged Care Course. I gained employment on a part time basis with Kirkbrae on completion of my Aged Care Certificate. Working in both high and low care and working a number of different shifts including active night shifts.
- I left Kirkbrae when my hours increased in HACC.
Sub Agent/Admin/Rental Assistant/PA
Barry Plant Real Estate
06.2010 - 10.2011
- At Barry Plant Real Estate I commenced a position as personal assistant and front desk. I was requested to complete a Licensed Real Estate Agents course which was sponsored by my employer
- I completed this successfully and enjoyed ongoing work with the company as a Sales Representative.
- I was made redundant due to unforeseen circumstances with the business.
P.A./Secretary/Property Management
Madison & Masters
09.1997 - 01.2010
- Madison & Masters is a commercial real estate company specialising in shopping centres and supermarkets. Main operation is in the sales, leasing and redevelopment of these centres.
- My principle role was as a personal assistant to joint Company Directors. It also includes front desk, secretarial duties, data entry, and telemarketing to obtain new retailers for our shopping centres, cold calling on retailers, research on shopping centres, property management, making travel arrangements for both Directors.
- I worked on a regular basis without supervision and managed the full operation and management of the office.
P.A./Secretary
Simpson Corporation
07.1996 - 09.1997
- Simpson Corporation is a commercial real estate company. In this role I was personal assistant to 4 Company Directors. It also included secretarial duties, trust account management, banking, and telemarketing to obtain bulky goods retailers.
- When two of the directors left this company they asked me to join them and start up the company which is now Madison & Masters.
Sales Representative - Temporary
The Wine Company/Gatsby Promotions
10.1995 - 12.1995
- In this role I was approached to work for 6 weeks during sick leave of one of the staff members. In this role I serviced established clients, attended and conducted wine tastings both in store and public, cold called on restaurants, hotels and wine bars throughout Melbourne.
- I also worked for Gatsby Promotions to promote new products and create customer awareness of products. It involved marketing and promotional work in public. Customer relations was a high priority in this work.
- I enjoyed the interaction with the public while working with this company.
Education
Years of Life Skills To Bring To Any Role
Passionate About Helping People
Genuine Care For All My ClientsSkills
- Personal care assistance
- Team leadership
- Roster management
- Physiotherapy support
Timeline
PCA
Home Aged Care Services
01.2014 - Current
PCA
Home Instead Outer East – Upwey PCA
05.2011 - 01.2014
PCA
Benetas At Home PCA
05.2011 - 01.2014
PCA
Kirkbrae Presbyterian Homes – Kilsyth PCA
05.2011 - 10.2011
Sub Agent/Admin/Rental Assistant/PA
Barry Plant Real Estate
06.2010 - 10.2011
Student – Certificate 111 Aged Care and Certificate 111 HACC
Employ-Ease
05.2010 - 11.2011
P.A./Secretary/Property Management
Madison & Masters
09.1997 - 01.2010
P.A./Secretary
Simpson Corporation
07.1996 - 09.1997
Sales Representative - Temporary
The Wine Company/Gatsby Promotions
10.1995 - 12.1995
Years of Life Skills To Bring To Any Role
Passionate About Helping People
INTERESTS
Fishing, Swimming, Reading, Gardening, Aerobics, Ceramics, Cooking.
FURTHER EDUCATION
- Certificate 111 Aged Care
- Certificate 111 HACC
- Certificate Easy Moves for Active Ageing
- Understanding Dementia – Wicking Centre
- St Johns Level 11 First Aid Certificate
- Licensed Estate Agent
- Real Estate Sub Agents Licence