LYN FRASER

Maintained personnel records and updated internal databases to support document management.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
• Greeted visitors and customers warmly, offering refreshments as appropriate.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Streamlined correspondence organization for enhanced operational efficiency.
• Optimized data entry processes, ensuring accuracy and timeliness.
• Streamlined creation process for efficient batch header registration.
• Indexed documents for all funds in line with service standards.
• Maintained high accuracy in financial document management, including e-flow cheques, and fund forms.
• Investigate specifics of members and employers prior to document indexing.
• Conducted investigations on cheques that weren't banked automatically, concluding the necessary actions.
• Handled data entry and cheque reconciliation.
• Conducted thorough quality checks on cheque bundles daily.
• Conducted comprehensive statistical data reporting.
• Responded to legal subpoenas.

• Ensured exceptional customer satisfaction internally and externally.
• Report statistical data to oversee company standards.
• Sorted and processed cheques.
• Analyzed and resolved complex banking discrepancies.
• Compiled banking reconciliation reports.
• Collecting information in preparation for fraudulent cases
• Directed daily team tasks and timesheets.
• Enhanced proficiency in Word and Excel.

• Managed daily operations of claims department.
• Addressed challenging calls, prioritizing customer needs.
• Authorized claims involving family law, retirement, compassion, and foreclosures.
• Ensured compliance of funds.
• Verified accuracy of administrators' time sheets and roster sheets.
• Support provided to regional managers as needed.
• Planned and organized workflow priorities to meet service standards.

• Resolved client concerns regarding credit files.
• Provided lenders with comprehensive consumer data
• Examined customer accounts with disputed default notices.
• Complying with legal directives including subpoenas.
• Issued credit reports efficiently.
• Tracked correspondences across various departments.
• Oversaw the discharge process for bankruptcy.
• Developed and implemented policies and procedures to ensure compliance with government regulations.
• Facilitated coordination between senior leadership and various departments.

• Provided administrative support for the Education Officer.
• Managed correspondence and scheduling tasks punctually.
• Greeted visitors in a professional manner and provided assistance with inquiries.
• Liaised with Solicitors and Barristers regarding reading programme.
• Organized discussions with Education Officer and Solicitors.
• Tracked timelines for complex assignments.
• Handled sensitive information with discretion.
• Assigned Crown Prosecutors to various cases along with public defenders.
• Provided personal support to the Education Officer and the Registrar.