Lyn MacAndie

• Actively engaged customers to access needs and provide best service
• Process trade and retail orders for collection or delivery
• Follow up with suppliers on delivery times and update customers
• Handled cash register transactions accurately, ensuring proper handling of customer payments and secure storage of funds.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Answered incoming calls and emails to provide product information, features and benefits.

• Processing payments for multiple work environments in Jobpac
• Reconciliation of vendor statements for multiple entities
• Oversee Corporate Accounts to ensure discrepancies are dealt with in a timely fashion
• Investigate and respond to elevated account queries
• Ensure creditor account applications are completed in line with company requirements
• Assist in the bedding down of processes and procedures to streamline the various activities of the Accounts Payable team.

• Responsible for receiving and responding to all incoming calls and correspondence (internal/external mail and electronic) (Lotus Notes)
• Order processing, customer and sales staff enquires (JDE software)
• Maintain document registers, storage and control (MS Word, Excel)
• Reconciliation of amortised accounts and van payments (Excel)
• All other ad-hoc duties required to assist team members, sales staff and management.

• Maintain accounting records in MYOB (Accounts Payable/Receivable; Payroll; Reconciliations; GST Calculation and End of Month Reports
• Enter all relevant vehicle details and reconditioning in stock management system (C9)
• Vehicle transfers, registration, acquisitions and registration cancellations (Auto Reg)
• Set-up of administrative and accounting procedures in collaboration with sales staff and management
• Establish credit accounts with suppliers and dealer access to Queensland Transport
• Complete all required word processing tasks (correspondence, forms creation, email)
• Phone enquiries and general clerical duties (word processing, petty cash, mail, etc).

In order to be closer to home and my family I returned to the role of Office Administrator at Stubberfield Motors. My duties were as previously described.

• Processing leave requests on TSS (Payroll database) for teacher–aids, teaching and administration staff
• Collaborate with team members to ensure requests meet deadlines
• Liaise with stakeholders to assure accuracy of requests and investigate discrepancies
• Evaluate long term leave requests to comply with legislation and directives
• Review, calculate and adjust overpayments where applicable.

• Maintain accounting records in MYOB (Accounts Payable/Accounts Receivable, Reconciliations; Payroll; BAS preparation and monthly reports
• Completion of all necessary paperwork and computer inputting for the purchase and sale of wholesale and retail vehicles in DAIS
• Enter all relevant vehicle details and reconditioning on project specific database (DAIS)
• Vehicle transfers, registration, cancellation of registration, attach/detach personalised plates on DAIS as an agent for Queensland Transport
• Word processing tasks (correspondence, forms creation, e-mails, etc) on Word and Excel
• Reception, phone enquiries and general clerical duties (banking, petty cash, mail, etc).