Summary
Overview
Work History
Skills
Timeline
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Lyn Politch

Stanthorpe,QLD

Summary

Proven leader and innovative entrepreneur with a track record of enhancing Slaps Coffee House's operations and customer satisfaction. Expert in business marketing and team leadership, demonstrated by substantial growth in customer base and staff performance. Skilled in vendor relations and cost control, consistently delivering above expectations without compromising service quality.

Overview

34
34
years of professional experience

Work History

Small Business Owner

Slaps Coffee House
12.2007 - 06.2024
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Barista, cook, front of house, customer services, till hamdling

Retail

IGA
05.2006 - 12.2006

- checkout

- office work

- fruits and veg

- deli

- bakery

- work place health and safety assistants

- stocking shelves

Farm Hand

Poole’s Produce
02.1990 - 02.1998
  • Loaded and unloaded farm supplies and materials and stored in correct barn location.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing
  • Cost control and analysis
  • Staff hiring
  • New business launch
  • Staffing
  • Customer Service
  • Customer Service Management
  • Decision-Making
  • Customer Relations
  • Team Leadership

Timeline

Small Business Owner

Slaps Coffee House
12.2007 - 06.2024

Retail

IGA
05.2006 - 12.2006

Farm Hand

Poole’s Produce
02.1990 - 02.1998
Lyn Politch