Lyn Shephard
Baulkham Hills,NSW
Summary
Organized and adaptable veterinary professional with a long background in practice management and clinic administration. Strong in team leadership, inventory control, and client service, with a record of streamlining processes, coaching staff, and supporting business growth through reliable operational support.
Overview
29
29
years of professional experience
Work History
Veterinary Practice Manager
Baulkham Hills Veterinary Hospital
12.2024 - Current
- Supported daily clinic operations for Baulkham Hills Veterinary Hospital.
- Coordinated staff rosters, break coverage, and workload distribution for reception and nursing teams to maintain operational efficiency.
- Oversaw budgeting, forecasting, accounts receivable, and accounts payable to ensure financial stability of practice.
- Helped schedule consultations, surgeries, and follow-up appointments across veterinary teams.
- Processed billing, payments, and insurance paperwork for client accounts.
- Entered client records, invoices, and treatment notes into practice systems.
- Tracked medical supplies, pharmacy stock, and clinic ordering tasks.
- Assisted in recruitment process for new personnel by screening applications and conducting interviews. for open roles within the practice.
- Followed hospital protocols, hygiene standards, and workplace safety procedures.
- Assisted in the recruitment process for new personnel by screening applications and conducting interviews for open roles within the practice.
- Advised senior management on staffing needs and regulation changes affecting business.
- Resolved customer complaints quickly while maintaining positive client relationships.
- Oversaw front desk staff operations, including shift scheduling and duty assignments.
- Coordinated online and offline marketing campaigns to increase practice visibility.
- Worked with local organizations to raise awareness of animal health care services.
- Implemented process improvements to increase overall practice efficiency.
- Attended veterinary conferences and seminars to stay current with industry trends.
- Assisted veterinarians by keeping the clinic environment orderly and ready for quality care.
Reception Manager
Rosebery Veterinary Hospital
08.2023 - 11.2024
- Greeted pet owners and handled check-in, check-out, and visit coordination.
- Answered phone calls and responded to client inquiries with clear, calm communication.
- Processed patient records and updated visit information in hospital systems.
- Coordinated with veterinarians and nurses to support smooth daily clinic flow.
- Handled billing, payments, and treatment estimates for veterinary services.
- Answered inquiries from customers via phone, email or face-to-face contact.
- Maintained accurate records of all incoming calls, messages and visitor logs.
- Scheduled appointments for customers according to their needs.
Sydney Animal Hospitals (6)
Now CVS
01.1998 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Developed innovative ideas and solutions that improved team outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to coordinate efforts on various projects.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Troubleshot complex problems and implemented solutions using advanced technical skills.
- Utilized various software and tools to streamline processes and optimize performance.
Skills
- Veterinary applications
- Practice administration
- Clinic operations
- Appointment scheduling
- Financial management
- Budget oversight
- Revenue tracking
- Cost management
- Inventory control
- Supply chain management
- Staff scheduling
- Employee training
- Team leadership
- Conflict management
- Operational compliance
- Staff evaluation
Timeline
Veterinary Practice Manager
Baulkham Hills Veterinary Hospital
12.2024 - Current
Reception Manager
Rosebery Veterinary Hospital
08.2023 - 11.2024
Sydney Animal Hospitals (6)
Now CVS
01.1998 - 11.2022