Lyn Willoughby
Summary
As an organized and dependable candidate, I have demonstrated effective management of multiple priorities while maintaining a positive attitude. Willingness to assume additional responsibilities to contribute to team success and achieve collective goals. Strong passion for hard work and keen eye for detail, bringing strong organizational skills to any role. Currently seeking an entry-level casual position, eager to utilize abilities and contribute to overall company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Estia health Figtree
08.2023 - 12.2023
- Casual kitchen hand (3 month contract)
Store Manager
Blue Illusion
10.2015 - 03.2023
- Customer service Management, Budget Control, VM, Employee Motivation, Cleanliness of premises, Sales targets, KPI management, Rostering, Planning, isams trained, Harmony POS software
Customer Service Officer
Jamberoo Action Park
10.2013 - 02.2015
- Staff Management, Sales training Retail management, Admissions Manager, Staff training, Rostering, Recruitment
Store Manager
Sizzle
02.2008 - 10.2013
- All aspects of Store management
Store Manager
Rockmans
10.2005 - 04.2008
- Management role
Boutique Manager
Accor
09.2003 - 02.2008
- Retail business within a resort, Also trained in Banquet operation, Bar work, Deli service, Back of house duties, Restaurant service duties, Event set up and management, Recruitment of staff for wait service and bar work
Education
RSA -
Austrain Academy
01.2022
Skills
- Customer Service exceptional
- Cash handling skills
- RSA
- RGS
- Certificate 111 in Hospitality
- Problem Solving
- Royal Life First Aid & CPR
- WWCC
- Police Check
- Resilience
- Computer Literacy
- Retail Management
- Hourly shift management
- Risk Management
- Store Merchandising
- POS Systems
- Retail Inventory Management
- Supply Ordering
- Shift Scheduling
- Promotional planning
- Project Management
- Personnel development
- Competitor Monitoring
- Loss Prevention
- Customer Service Management
- Budget Administration
- Employee Training
- Maximizing profitability
- Accurate Cash Handling
- Store operations
- Leading Staff Meetings
- Merchandise planning
- Customer Response
- Flexible Schedule
- Customer relations
- Opening and closing procedures
- Customer Service
- Advertising and marketing
- Work Planning and Prioritization
- Recruitment and hiring
- Team leadership and coaching
- Bank deposit procedures
- Loss Prevention Procedures
- Friendly and Positive
- Outstanding communication skills
- Policies and Procedures
- Special Events
- Systems and software expertise
- Employee Scheduling
- Retail Merchandise Quality Standards
- Documentation And Reporting
Certification
Evidence of Covid-19 Vaccination
Languages
English
References
Mira Dennett, Retail Manager, Ralph Lauren, 0406 700 264
Charles Walker President Kiama U3A 0488445655
Deborah Lynn 0409745165 HammondCare
Swimming
Love swimming laps and open water.
Volunteer
Treasurer for Kiama U3A a volunteer position
Timeline
Kitchen Hand
Estia health Figtree
08.2023 - 12.2023
Store Manager
Blue Illusion
10.2015 - 03.2023
Customer Service Officer
Jamberoo Action Park
10.2013 - 02.2015
Store Manager
Sizzle
02.2008 - 10.2013
Store Manager
Rockmans
10.2005 - 04.2008
Boutique Manager
Accor
09.2003 - 02.2008
RSA -
Austrain Academy
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