Summary
Work History
Education
Skills
Timeline
SoftwareDeveloper
Lynda Gibson

Lynda Gibson

Christies Beach,SA

Summary

Service-centric Restaurant Supervisor with 25 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Work History

Restaurant Supervisor

Charlie's Dinner, Brighton Metro Hotel
Brighton, SA
01.2012 - 09.2012
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Supervised efforts of teams within 200 guest capacity restaurant, ensuring timely and quality servicing of guests.

Sales Assistant

Gawler River Cattle Co.
Royal Park , SA
02.2010 - 01.2011
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Prioritized tasks and projects to meet tight deadlines.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared and deliver customer sales quotes.
  • Facilitated ordering and processing of business cards and nameplates for sales team

Restaurant Manager

Argo's Greek Restaurant
Port Adelaide, SA
03.2009 - 12.2010
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Organized receptions, promotions and corporate luncheons.

Education

Bachelor of Arts - Criminology And Forensic Medicine

University of Adelaide
Adelaide, SA
05.2023

Certificate IV - Women's Education

TAFE SA - Adelaide College of The Arts
Adelaide, SA
12.2017

Skills

  • Work Schedule Creation
  • Accounts Payable and Accounts Receivable
  • Promotions and Specials
  • Production and Time Sequencing
  • Payment Acceptance
  • Work Station Assignments
  • Cash Receipt Balancing
  • Credit Card Transaction Processing
  • Health and Safety Standards
  • Restaurant Operation
  • Alcoholic Beverage Service
  • Dining Area Cleaning Supervision
  • Service Training
  • Safety Training
  • Professional ethics understanding
  • Agreement preparation
  • Conflict resolution skills
  • Attention to Detail
  • Analytical and Critical Thinking
  • PPE Compliance
  • Flexible and Adaptable
  • Cultural Awareness
  • Multitasking Abilities
  • Written Communication
  • Teamwork and Collaboration
  • Information Collection
  • Deductive Reasoning
  • Legal knowledge
  • Learning disability awareness
  • Intervention planning
  • Communications theory
  • Mental health support
  • Needs assessment
  • Trained in indicators of child abuse
  • Strong public speaker
  • Public speaking ability
  • Adept at conflict resolution
  • Crisis Response
  • Expertise in crisis intervention techniques

Timeline

Restaurant Supervisor

Charlie's Dinner, Brighton Metro Hotel
01.2012 - 09.2012

Sales Assistant

Gawler River Cattle Co.
02.2010 - 01.2011

Restaurant Manager

Argo's Greek Restaurant
03.2009 - 12.2010

Bachelor of Arts - Criminology And Forensic Medicine

University of Adelaide

Certificate IV - Women's Education

TAFE SA - Adelaide College of The Arts

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Lynda Gibson