Lynda Kelly
Dee Why
Summary
Professional law enforcement specialist prepared for role, bringing valuable investigative experience and problem-solving abilities. Known for strong focus on team collaboration and reliable adaptability to changing circumstances. Recognized for keen analytical skills and unwavering dedication to ethical standards.
Overview
28
28
years of professional experience
1
1
Certification
Work History
NDIS Process Worker, Lead Help
Sunnyfield
01.2025 - Current
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
Detective in Major Investigation Team
Police Service of Northern Ireland (PSNI)
01.2019 - 01.2025
- Obtained and served search warrants related to ongoing cases.
- Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
- Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
- Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Performed extensive research on criminal backgrounds and patterns using various databases for accurate suspect profiling.
Detective in Child Abuse Investigations
Police Service of Northern Ireland (PSNI)
01.2015 - 01.2019
- Conducted best evidence interviews with victims, employing specialist techniques in child abuse investigations
- Collaborated with social services and support agencies to safeguard vulnerable individuals
- Managed case files, liaised with legal teams, and provided testimony in court
- Safeguarding children and vulnerable people
Police Constable – Response Section
Police Service of Northern Ireland (PSNI)
01.2010 - 01.2015
- Performed general patrol services and provided traffic control.
- Confronted and resolved emergency and non-emergency situations.
- Maintained accurate records of incidents and investigations, contributing to a well-organized police department.
- Prepared and submitted incident reports regarding police activities and investigations.
- Provided testimony in court proceedings, resulting in a high rate of successful prosecutions.
- Collaborated with fellow officers for successful crime prevention and resolution efforts.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Contributed to multi-agency task forces targeting specific criminal activities, increasing overall effectiveness against organized crime groups.
Front Office Manager
Aldergrove Hotel
01.2003 - 03.2010
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Conference & Banqueting Coordinator
Aldergrove Hotel
01.1999 - 01.2003
- Organised and managed conferences, meetings, and special events, ensuring all client specifications were met
- Coordinated with various hotel departments to deliver flawless events, from catering to technical setup
- Managed budgets for events, ensuring cost control while maintaining quality service
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Administration Assistant / Receptionist
Aldergrove Hotel
01.1997 - 01.1999
- Provided administrative support across hotel departments, firstly in accounts department then moved on to reception, gaining experience in reservations, front desk operations, and guest services
Education
Foundation Degree - Policing
University of Ulster
Northern Ireland01.2010
Higher National Certificate (HNC) - Business & Information Management
Belfast Institute of Further & Higher Education
Northern Ireland01.2008
Skills
- Interview techniques
- Information gathering
- Collecting evidence
- Conducting investigations
- Ethical judgment
- Report writing
- Researching skills
- Courtroom testimony skills
- Analytical-minded
- Effective multitasking
- Microsoft Office Suite
- Operations management
Certification
Recently recognised by CLET Training for holding qualifications equivalent to the PSP40416 Certificate IV in Government Investigations and CPP30619 Certificate III in Investigative Services.
Timeline
NDIS Process Worker, Lead Help
Sunnyfield
01.2025 - Current
Detective in Major Investigation Team
Police Service of Northern Ireland (PSNI)
01.2019 - 01.2025
Detective in Child Abuse Investigations
Police Service of Northern Ireland (PSNI)
01.2015 - 01.2019
Police Constable – Response Section
Police Service of Northern Ireland (PSNI)
01.2010 - 01.2015
Front Office Manager
Aldergrove Hotel
01.2003 - 03.2010
Conference & Banqueting Coordinator
Aldergrove Hotel
01.1999 - 01.2003
Administration Assistant / Receptionist
Aldergrove Hotel
01.1997 - 01.1999
Foundation Degree - Policing
University of Ulster
Higher National Certificate (HNC) - Business & Information Management
Belfast Institute of Further & Higher Education
Similar Profiles
MARIA SAEZ-HOPEMARIA SAEZ-HOPE
Support Worker at SunnyfieldSupport Worker at Sunnyfield
SUMIN LAMICHHANESUMIN LAMICHHANE
Support Worker - Casual at SunnyfieldSupport Worker - Casual at Sunnyfield
Jacqui LynnJacqui Lynn
Disability Support Worker at Sunnyfield Disability ServicesDisability Support Worker at Sunnyfield Disability Services