Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lynda Lu

Bankstown

Summary

Customer service professional focused on exceeding customer expectations and improving service delivery. Proven ability to resolve issues quickly and maintain positive customer relationships. Reliable team player capable of adapting to changing situations and prioritizing tasks efficiently. Strong communication and interpersonal skills, coupled with proactive approach to problem-solving.

Overview

10
10
years of professional experience

Work History

Customer Service Team Member

Woolworths
07.2010 - 05.2020


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register to record transactions accurately and efficiently.

Processing Associate

FISERV Solutions of Australia Pty Limited
06.2010 - 12.2013
  • document preparation of cheques for major banks

Education

Bachelor of Human Services -

Charles Sturt University
Online

Advanced Diploma - Banking And Finance

TAFE NSW
NSW
12-2009

Skills

  • Cash handling
  • Transaction processing
  • Customer support
  • POS system operation
  • Customer service
  • Staff training

Languages

Vietnamese
English

Timeline

Customer Service Team Member

Woolworths
07.2010 - 05.2020

Processing Associate

FISERV Solutions of Australia Pty Limited
06.2010 - 12.2013

Bachelor of Human Services -

Charles Sturt University

Advanced Diploma - Banking And Finance

TAFE NSW
Lynda Lu