Lyndal Mildren

Patient triage

Operating Genie software

Sterilisation of instruments using Autoclave and shaker

Greeting patients

Telephone response

Surgical bookings

Maintaining strict COVID guidelines

Instilling strict COVID guidelines with all patients according to practice policy

Scanning & Filing

Email receipt and response

Setting up consulting rooms

Packing for country clinics

Billing - Medicare linking to item numbers

Eftpos operation

Understanding surgical terminology

Quoting self funded patients

Verbal followup of patient results - ie Pathology, CRT, X-rays, Sleep Assessments etc

Direct report to CEO of Propel Funeral Services - Sydney, NSW

Meeting and greeting families.

Arranging services.

Telephone response.

Client and stakeholder engagement.

Administration.

Using Firehawk database/CRM

Managing a team of ten permanent and temporary staff members.

Full financial responsibility of F.W Barnes, utilising Xero.

Overseeing Coroner Transport contract for three shires within the region.

Leading teams of staff in the event of funerals. Maintaining the highest standard of professionalism and customer care at all times.

Telephone contact with families, Doctors and nurses who are reporting a death.

Co-ordination of transportation of deceased - 24 hours on call every 4 weeks for the duration of one full week.

Arranging services for families - face to face meetings on site and within family homes.

Communication with various booking groups, including SMCT, Grandiflora, GMCT, caterers and other stakeholders, maintaining professionalism at all times.

Collaboration with fellow staff members, maintaining a positive attitude whilst under pressure.

Administration- ensuring legal documents are accurate and complete.

IT System management - High usage of MS Word, AppleMac, and FreeDAM customised system for funeral industry

Extensive grooming and protocol management