Lyndal Sullivan
Angus,NSW
Summary
Beauty professional with strong skills in client consultation, skin analysis, and advanced treatment techniques. Known for fostering team collaboration and achieving results. Adaptable to changing needs and reliable in high-pressure environments. Skilled in skincare, massage, and makeup application with customer-focused approach.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Makeup Artist/Skin Specialist/Educator
MECCA
02.2019 - Current
- Opening Registers in the morning and Cashing up at EOD
- Working individually or as a Team Player as required on the day or depending on the task.
- Operating Computers and Retail Systems
- Senior Retail Assistant, meeting KPI/UPT daily, monthly yearly targets
- Skin Specialist, performing facials, consulting and recommending routines and products to customers
- Makeup Artist, applying makeup after listening to a customers' expectations and working to a brief
- Teaching Makeup Artistry to children, teens, adults, customers of all ages.
- Trained new staff on product application methods and customer interaction strategies, improving team performance.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Conducted makeup and skin care workshops and demonstrations, educating clients and staff on current trends and techniques..
- Fostered positive relationships with clients through attentive service and personalized makeup and skin care advice, boosting client loyalty.
- Mentored junior makeup artists, sharing expertise to elevate overall quality of service provided by team.
- Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
- Answered phone calls and emails to schedule client appointments.
- Mentored junior staff, fostering a collaborative environment focused on learning and development.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained cleanliness and organization of treatment rooms in compliance with health and safety regulations.
- Administered facials and treatments using advanced skincare techniques and products.
- Delivered personalized skincare consultations to enhance client satisfaction and loyalty.
Senior Beauty Therapist/ Makeup Artist
The Day Spa Jorja James
01.2010 - 02.2020
- Performed all Spa Pampers, Facials, Skincare and Salon Treatments, with professionalism and enthusiastic attitude.
- Maintained inventory of all spa products and made sure equipment, spa rooms and selling areas were fully stocked and organised
- Liaised with clients in person and over the phone in a respectful and professional manner always
- Greeted spa guests warmly to create a positive first impression of spa
- Consistently followed all required protocols for scheduling spa appointments
- Processed guest payments and credit card information for salon services
- Processed payments by entering sales in register
- Recorded notes for future reference, including customer preferences and services delivered using hand written notes and processing through the computer system
- Assisted with providing content for social media and marketing
- Evaluated client needs, concerns and recommended treatments and strategies to achieve desired results
- Mentored junior therapists on advanced techniques and product knowledge, enhancing team performance.
- Delivered high-quality beauty treatments, ensuring client satisfaction and comfort throughout each session.
- Conducted regular training sessions on new products and services, keeping the team informed of industry trends.
- Enhanced customer engagement through tailored consultations and follow-up care recommendations for clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Played a key role in planning special events such as spa parties or promotional offers which contributed to increased brand visibility in the local community.
- Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities.
- Maintained counter and display areas for cleanliness and organization.
Manager and Senior Beauty Therapist
Natural Image
02.2000 - 04.2011
- Training and demonstrating to staff members various treatment techniques. Hot and soft waxing, specialising in eyebrow shaping and Brazilian waxing, pedicures, manicures, facials, skin analysis/ face mapping, tinting eyelash and eyebrow, lifting and extending eyelashes, massage - reiki, remedial, pressure point, deep tissue; body exfoliating; spay tanning, IPL hair reduction
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows to meet any daily demand
- Assist in organising and conduct product launches ie. explain and demonstrate new treatments
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Trained new employees in specific job requirements
- Maintained current knowledge of all facets of operations
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined appointment scheduling processes, reducing wait times and increasing operational efficiency.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Played a key role in planning special events such as spa parties or promotional offers which contributed to increased brand visibility in the local community.
Secretary/ Administration Officer
M Rodney Bricklaying/ Rodney Constructions Part-time
01.2000 - Current
- Perform all administrative activities
- Prepare and send invoices to clients and Follow up on outstanding invoices
- Prepare and send quotes to potential clients
- Ensure Building companies are kept up to date with all requested Insurances, procedures and requested documents
- Draft, edit and send any letters required
- Photocopying, scanning, uploading and maintaining documents
- Maintaining all employees records and details
- Maintaining receipts and keeping BAS up to date and submitting on time
- Liaising with Accountant and sending any relevant or requested documentation
- Preparing and sending any relevant correspondence, letters or documentation
- Liaising over the phone with businesses, clients as requested
- Ensuring all office supplies are stocked and maintaining all equipment
- Organise and keep track of paperwork and files.
Makeup Artist
Dream Capture Images
2013 - 2018
- Makeup Artist on many occasions over many years applying various styles of makeup for photo shoots, including Bridal Makeup to people from all backgrounds, ethnicity and ages.
Makeup Artist
Three Fold Films
03.2013 - 02.2020
- Makeup Artist also including special effects, on many occasions for various Commercials and Television Shows including The Malcolm Naden Documentary - Australia's Most Hunted
Salon Owner/ Beauty Therapist
Spectrum Beauty Therapy
01.1998 - 01.2000
- I was responsible for all facets of running a small business including human resources, staff training and development, advertising/marketing, customer service, booking and scheduling appointments, maintaining books of accounts, ensuring compliance with legislations and workplace regulations, stock procurement, processing cash and eftpos transactions and balancing on a daily basis. I also performed all Beauty Therapy treatments as well as trained, guided and assisted work experience students.
Beauty Therapist
The Beauty Therapy Studio
07.1996 - 12.1997
- Commenced as a part-time Junior Beauty Therapist and very quickly progressed into an experienced full-time Beauty Therapist carrying out all Salon Treatments and procedures.
Electoral Office
Legislative Assembly Parliament House
02.1996 - 07.1996
- Worked for Fay Lo Po MP, Member for Penrith.
Electoral Office
Legislative Assembly Parliament House
02.1993 - 02.1996
- Work for Mr Paul Gibson MP, State Member for Londonderry.
- Liaising with all Members of Parliament and government authorities, media, schools, constituents, as well as minority and disadvantage groups by both telephone and in person.
- I answered all telephone enquiries, updated diaries, organised functions, maintained office equipment, petty cash, typed speeches and correspondence, opened and dispatched mail, backup computer files and upheld confidentiality and privacy information.
- PRIOR WORK EXPERIENCE WILL BE GLADLY DISCUSSED, IF REQUIRED.
Education
Certificate IV in Training And Assessment (TAA04) - Training and Assessment
Benchmark College
PenrithDiploma Beauty Therapy - Beauty Therapy
The Wendy Fitzgerald School of Beauty Therapy
BlacktownSecretarial Studies And Office Administration -
TAFE
Penrith, NSWHigh School Certificate - undefined
Penrith High School
Penrith, NSW01.1984
Skills
- Expertise in beauty therapy
- Instructional facilitator
- Task organization
- Exceptional customer service
- Adaptability, flexibility in roles and changing environments
- Team player mentality, working independently when required
Certification
- Diploma in Beauty Therapy. Wendy Fitzgerald School Of Beauty Therapy
- Blacktown -Certificate in Acrylic Nails Wendy Fitzgerald School Of Beauty Therapy
- Blacktown- First And Second Degree in Reiki - Usui Shiki Ryoho
- Salon Induction Napoleon Makeup Acadamy - Parramatta - Masterclass
- Eyelash Extensions Hovans Group - Sydney
- Dermal Therapist Dermalogica - Sydney NSW
- Dermal Therapist - All Courses Skinstitut - St Leonards NSW
- Certificate Cosmetic Tattooing Chi Para Medical Aesthetics - Sydney NSW
Timeline
Makeup Artist/Skin Specialist/Educator
MECCA
02.2019 - Current
Makeup Artist
Three Fold Films
03.2013 - 02.2020
Senior Beauty Therapist/ Makeup Artist
The Day Spa Jorja James
01.2010 - 02.2020
Manager and Senior Beauty Therapist
Natural Image
02.2000 - 04.2011
Secretary/ Administration Officer
M Rodney Bricklaying/ Rodney Constructions Part-time
01.2000 - Current
Salon Owner/ Beauty Therapist
Spectrum Beauty Therapy
01.1998 - 01.2000
Beauty Therapist
The Beauty Therapy Studio
07.1996 - 12.1997
Electoral Office
Legislative Assembly Parliament House
02.1996 - 07.1996
Electoral Office
Legislative Assembly Parliament House
02.1993 - 02.1996
High School Certificate - undefined
Penrith High School
Makeup Artist
Dream Capture Images
2013 - 2018
Certificate IV in Training And Assessment (TAA04) - Training and Assessment
Benchmark College
Diploma Beauty Therapy - Beauty Therapy
The Wendy Fitzgerald School of Beauty Therapy
Secretarial Studies And Office Administration -
TAFE