Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lyndall Ward

Blackalls Park,NSW

Summary

Dynamic and results-driven professional with extensive experience at Warners Bay Private Hospital. Proven expertise in food safety compliance and team leadership, enhancing customer loyalty and satisfaction. Recognised for implementing effective upselling techniques, boosting average transaction values, and fostering a collaborative work environment that prioritises exceptional service.

Overview

2026
2026
years of professional experience

Work History

Cafe Team Leader

Warners Bay Private Hospital
2013 - Current
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Oversaw daily financial transactions, including accurate cash handling and end-of-day reconciliation.
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
  • Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
  • Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
  • Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
  • Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
  • Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
  • Oversaw balancing of cash register, reconciled transactions.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Managed inventory.
  • Supervised food presentation and plating to enhance visual appeal.

General Service Officer (Kitchen and Housekeeping)

Warners Bay Private Hospital
2002 - 2013
  • Managed housekeeping operations, ensuring cleanliness and safety standards.
  • Handled food safely, maintaining compliance with health regulations.
  • Oversaw catering services, enhancing meal quality and service efficiency.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
  • Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
  • Trained and mentored new staff.
  • Resolved service issues promptly, improving patient satisfaction.

Courier

Dental Lab
1991 - 2001
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Sales Assistant

David Jones
1982 - 1991
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Toronto High School
Toronto, NSW
01-1982

Skills

  • Food safety compliance
  • Team leadership
  • Barista expertise
  • Product display presentation
  • Customer service
  • Active listening
  • Relationship building
  • Complaint resolution
  • Payment processing
  • Client relations
  • Building rapport

Interests

  • Outdoor Recreation
  • Watching Movies and TV Shows
  • Volunteering
  • Interior Design
  • Gardening
  • Horseback Riding
  • I enjoy cooking for friends and family gatherings
  • Fashion and Style
  • Growing herbs, vegetables, or fruits in home gardens
  • DIY and Home Improvement

Timeline

Cafe Team Leader

Warners Bay Private Hospital
2013 - Current

General Service Officer (Kitchen and Housekeeping)

Warners Bay Private Hospital
2002 - 2013

Courier

Dental Lab
1991 - 2001

Sales Assistant

David Jones
1982 - 1991

High School Diploma -

Toronto High School

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Lyndall Ward