Lynda (PJ) Knight
Toowoomba,QLD
Summary
Results-driven Owner/Operator with expertise in customer relationship management, safety compliance, and operations oversight. Dynamic professional with extensive experience in managing services, maintaining records and logistics. Skilled in cultivating client relationships, effective communication, and team leadership, contributing to enhanced service delivery and operational efficiency. Strong focus on safety compliance and risk assessment, with a track record of implementing cost-saving measures while maintaining high service standards. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with exceptional social skills.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Heli-One Services
INJUNE, Queensland
10.2016 - Current
- Managed daily operations and logistics for helicopter services and maintenance.
- Oversaw compliance with safety regulations and operational standards in the aviation sector.
- Coordinated scheduling of maintenance and repair activities for fleet management.
- Cultivated relationships with clients to ensure satisfaction and effective service delivery.
- Managed daily operations of the business, including bookings, bookkeeping, and accurate record keeping.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
Senior Pilot & Administration/Safety Officer
Stirling Helicopters
Rockhampton, Queensland
01.2014 - 10.2016
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Oversaw the development and implementation of operational procedures.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Maintained positive working relationship with fellow staff and management.
- Operated helicopters in agricultural spraying, mustering, powerline survey, and feral animal control.
- Maintained proficiency in field to maximize personnel and passenger safety.
- Managed flight plans and navigational routes for optimal performance.
- Developed safety protocols to enhance workplace safety culture.
- Conducted regular safety audits to ensure compliance with regulations.
- Collaborated with management to implement risk assessment strategies.
- Facilitated safety meetings to promote awareness and engagement among employees.
- Reviewed and updated safety policies in line with industry standards.
- Provided training on proper use of PPE and other safety protocols.
Administrative Assistant & Executive Assistant
Australian Agricultural Company
Julia Creek, Queensland
02.2012 - 12.2013
- Coordinated meetings and scheduled appointments for senior management team.
- Maintained filing systems and ensured accurate document organization.
- Assisted with payroll processing and employee record maintenance.
- Developed training materials and facilitated onboarding for new staff members.
- Prepared reports and presentations using Microsoft Office Suite tools.
- Handled travel arrangements and logistics for team members attending events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
Senior Contract Pilot
Fitzroy Helicopters
Derby, Western Australia
01.2010 - 11.2010
- Conducted Mustering, Survey & Feral Animal Control in Robinson R22 & R44
- Trained junior pilots on safety protocols and flight procedures.
- Managed emergency situations with calmness and precision during flights.
- Collaborated with ground crew for efficient aircraft maintenance and support.
- Conducted pre-flight inspections of aircrafts' engines, fuel systems, instruments and other critical components.
- Served as an instructor pilot providing guidance to less experienced crew members on proper flying techniques.
- Documented flight details including time spent in flight, speed, altitude and any changes made during the course of the journey.
- Operated various helicopter models in diverse weather conditions.
- Monitored aircraft systems and navigated using advanced instrumentation.
Pilot
North Australian Helicopters
Katherine, Northern Territory
01.2004 - 12.2009
- Operated helicopters for diverse missions across remote Australian landscapes.
- Conducted pre-flight inspections to ensure aircraft safety and compliance.
- Collaborated with ground crew for efficient flight planning and execution.
- Trained junior pilots on procedures, safety protocols, and best practices.
- Responded promptly to in-flight emergencies with effective decision-making skills.
- Attended training sessions related to new technology or procedures associated with aviation industry.
Education
Commercial Pilots Licence - Aviation
Fleet Helicopters
Armidale, NSW05-2003
High School Diploma -
McCarthy Catholic College
Tamworth, NSW10-2000
Skills
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Negotiation skills
- Conflict resolution
- Vendor negotiation
- Hiring
- Personnel management
- Human resources
- Relationship management
- Fleet management
- Safety compliance
- Risk assessment
- Operations oversight
- Budgeting and forecasting
- Customer relationship management
REFERENCES
- John & Suzy Logan - Barkley Helicopters
M: 0488 012 894 E: jslogan@bigpond.com
A: 155 Rosevale St, Drayton 4350
- Bill & Bec Hawkins - QNT Contracting
M: 0427 666 432 E: admin@qntcontracting.com
A: 'Malikoff Downs, Hughendon 4825
Timeline
Owner/Operator
Heli-One Services
10.2016 - Current
Senior Pilot & Administration/Safety Officer
Stirling Helicopters
01.2014 - 10.2016
Administrative Assistant & Executive Assistant
Australian Agricultural Company
02.2012 - 12.2013
Senior Contract Pilot
Fitzroy Helicopters
01.2010 - 11.2010
Pilot
North Australian Helicopters
01.2004 - 12.2009
Commercial Pilots Licence - Aviation
Fleet Helicopters
High School Diploma -
McCarthy Catholic College