Lyndell Heyning

Surveying Medical General Practices Australia Wide as to their compliance with RACGP Standards for General Practice.

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with all staff as team leader.
• Developed policies and procedures for effective practice management.
• Supervised team of 12 office personnel
• ovided supervision and management to team of support personnel.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Created and implemented organizational policies and procedures.
• Developed and implemented strategies to improve patient access, satisfaction and care quality. Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Established policies and procedures relevant to RACGP standards and the medical Practice compliance and regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to administration and general liability.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

• Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
• Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
• Collaborated with faculty and staff to create meaningful learning experiences.
• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Selected and designed lesson plans and curriculum to meet academic objectives.
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
• Evaluated course content to achieve student-centred learning.
• Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
• Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
• Enhanced student comprehension by utilizing diverse teaching methodologies and techniques and implemented differentiated instruction methods to accommodate diverse student learning styles.
• Participated and led committee meetings to remain aware of developments in subject.
• Designed and implemented various educational activities and programs to meet student needs and created materials and exercises to illustrate application of course concepts.
• Assessed students' progress and provided feedback to enhance learning.
• Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
• Utilized data-driven instructional practices to identify areas in need of improvement and adjust teaching strategies accordingly, resulting in increased student success rates across various subject areas.
• Improved student engagement by incorporating hands-on activities and group projects into lesson plans.
• Managed diverse classrooms effectively by utilizing differentiated instruction techniques tailored to individual student needs.
• Developed strong relationships with colleagues, ensuring a collaborative and supportive work environment.
• Provided ongoing professional development opportunities by attending workshops, seminars, and conferences related to teaching best practices.
• Provided warm, supportive environment for developing academic, social, and emotional growth.Maintained positive and professional classroom environment throughout school year.
• Designed daily lesson plans customized to student needs.
• Developed positive rapport with students of various and diverse backgrounds.
• Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Developed learning objectives for each subject area to quantify learning and set benchmarks.
• Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
• Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
• Taught students subject-specific material, learning strategies, and social skills.
• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.