Lyndell Mann
Guest Service Agent
Carmoo,Qld
Summary
Reliable Guest Service Agent known for interacting with customers and responding appropriately to questions. Offering outstanding verbal communication, writing and time management skills. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Reception Manager
Kimberleyland Waterfront Holiday Park
Kununurra, WA
02.2017 - 12.2023
- Management of park on managers days off
- Monitoring & answering emails in a timely manner.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all guests.
- Developed strong relationships with local businesses creating valuable partnerships that benefited both parties.
- Optimized occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
- Maintained accurate records of guest information, billing details, and reservation data using Newbook software systems.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Collaborated with other department managers to create seamless guest experiences across all resort services.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at front desk.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Organized and updated databases, records and other information resources.
- Worked well in a team setting, providing support and guidance.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting concerns.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Closing of office & daily reconciliation of end of day functions.
Night Fill & Delicatessen
Coles Supermarket
Kununurra, WA
09.2015 - 12.2016
- Night fill duties September 2015 - December 2015
- Delicatessen January 2016- December 2016
- Deli ordering & sales
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Assisted in inventory management, regularly restocking deli items for optimal freshness.
- Managed waste reduction by monitoring product shelf life and adjusting display quantities accordingly.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
- Developed a strong rapport with regular customers, earning their loyalty and increasing repeat business for the deli department.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service as illustrated through the Coles Care Passionately award.
Process Worker
Terrapee Contractors Pty Ltd
Boort, VIC
05.2014 - 06.2014
- Processing Factory night shift (seasonal).
- Olive Oil processing and production responsibilities
- Cleaning of factory & machinery.
- Improved production efficiency by closely monitoring and adjusting machine settings as needed.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Gained expertise in multiple manufacturing techniques, allowing for seamless transition between different tasks as needed.
Cleaner
Mackay Marine Tourist Park
09.2013 - 03.2014
- Cleaning of cabins, amenities blocks & laundering of linen.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled equipment, chemicals, and materials properly and with caution.
Process Worker
Terrapee Contractors Pty Ltd
Boort, Vic
05.2013 - 06.2013
- Processing Factory night shift.
- Olive Oil processing and production responsibilities
- Cleaning of factory & machinery.
- Improved production efficiency by closely monitoring and adjusting machine settings as needed.
- Gained expertise in multiple manufacturing techniques, allowing for seamless transition between different tasks as needed.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
Sales Assistant
Cohuna Papers Plus
01.2013 - 05.2013
- Customer service responsibilities, including operation of Point of Sale and EFTPOS system
- Organisational and stock management responsibilities.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
Accountant Clerk
Seeber Washington & Robertson, Chartered Accountants
Cohuna, VIC
06.2002 - 01.2013
- Maintained integrity of general ledger and chart of accounts
- Prepared Partnership and Individual income tax returns and reports in compliance with accounting standards
- Generated financial statements
- Pro-actively researched technical tax issues relating to various problems
- Liaised regularly with Australian Taxation Office.
- Diary Management
- Debtor control
- Dealt with client's issues & queries
- Office Management
- Responsible for maintaining and gaining client base.
- Assisted with monthly and quarterly income statements, balance sheets.
- Reviewed general ledger entries and assessed accuracy.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Managed and responded to correspondence and inquiries from clients.
- Input financial data and produced reports using MYOB.
- Inspected account books and recorded transactions.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Supported tax preparation efforts, gathering necessary documentation and maintaining accurate records throughout the year.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Kept abreast of industry trends and regulatory changes, attending professional development courses as needed to maintain expertise in the field of accounting clerking.
- Prepared financial statements, business activity reports, annual and other records.
Domestic Services
Cohuna District Hospital
11.1995 - 06.2002
- Various roles within the domestic services of hospital
- Cleaning of wards and operating theatre to strict guidelines
- Delivery of meals to patients
- Kitchen hand.
- Supported quality control initiatives by maintaining cleanliness standards in production areas.
- Ensured compliance regulations by adhering to established safety protocols during cleaning tasks.
- Expedited food service by efficiently delivering completed orders from the kitchen to patients in a timely manner.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
High School Diploma -
Cohuna High School
Cohuna, VicSkills
- Proficient in using Windows & Apple computer operating systems, including Internet navigation and emailing
- Competent in using Microsoft Office Suite
- Proficient in using Newbook PMS
- Experienced in using Point Of Sale and EFTPOS terminal systems
- Bank reconciliation
- Managing Reception
- Tax Preparation
- Customer Care
- Train Staff
Attributes
- Highly motivated.
- Excellent organisational, problem solving and time management skills.
- Excellent verbal, interpersonal and professional communication skills.
- Ability to maintain a positive rapport with colleagues and guests.
- Conscientious, hard-working and highly dependable.
- Possess high regard towards personal appearance and presentation.
- Highly adaptable to ever-changing environments.
- Strong adherence to workplace protocol and guidelines.
References
- Stephanie Ricketts, Former Manager Kimberleyland Waterfront Holiday Park, 0418447852
- Chris Magnay, Owner - Kimberleyland Waterfront Holiday Park, 0404065173
Timeline
Reception Manager
Kimberleyland Waterfront Holiday Park
02.2017 - 12.2023
Night Fill & Delicatessen
Coles Supermarket
09.2015 - 12.2016
Process Worker
Terrapee Contractors Pty Ltd
05.2014 - 06.2014
Cleaner
Mackay Marine Tourist Park
09.2013 - 03.2014
Process Worker
Terrapee Contractors Pty Ltd
05.2013 - 06.2013
Sales Assistant
Cohuna Papers Plus
01.2013 - 05.2013
Accountant Clerk
Seeber Washington & Robertson, Chartered Accountants
06.2002 - 01.2013
Domestic Services
Cohuna District Hospital
11.1995 - 06.2002
High School Diploma -
Cohuna High School
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