Lyndell Martinelli
Birmingham Gardens,NSW
Summary
Proven track record in enhancing operational efficiency and team performance at NSW TrainLink, adept at prioritizing workloads and thriving under pressure. Skilled in large scale transport projects managing 38 NSW Boarding Schools, over 3000 student itineraries and 120 coach services consistently achieving project completion within strict deadlines. Demonstrates adaptability and a results-driven approach, with expertise in both team collaboration and independent work. History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating Microsoft Office equipment, updating computer systems, financial reports and coordinating paperwork.
Overview
20
20
years of professional experience
1
1
Certification
Work History
School Transport Coordinator
NSW TrainLink
11.2011 - Current
- Coordinated multiple transport projects simultaneously, achieving successful completion within strict deadlines.
- Streamlined transport operations by implementing efficient route planning and scheduling techniques.
- Developed comprehensive contingency plans to address unexpected disruptions in transportation processes.
- Managed budgets effectively, ensuring cost-efficient use of resources without compromising safety and service quality.
- Evaluated new technologies and software solutions for potential implementation in transportation management systems, driving continuous improvement efforts within the organization.
- Improved transport coordinator team performance by providing ongoing training and mentoring to staff members.
- Prepared comprehensive reports for all both internal and external stakeholders. Including safety, financial and contract compliance audits.
- Maintained safe work environment and confirmed current compliance with HMVA and other governmental regulations.
- Prepared all Coach Order Forms as well as amendments and cancellations as required.
- Reviewed coach operator invoices and compared against supporting documentation to ensure correct amount invoiced and submit for approval and payment with Transport for NSW.
- Maintain tracking databases to ensure processes are followed and progress can be viewed by other team members and for audit purposes.
- Sound understanding of the School Student Transport Scheme (Subject matter expert for NSW TrainLink team).
- Collaborate with other team members to provide relief during times of heavy workloads or time off e.g. seconded to the role of Analysis Officer, RC6 for 4 weeks providing information and reports for Director and Customer Services Division.
Secondment - Contingency and Interface Officer
NSW TrainLink
11.2021 - 06.2022
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Addressed both Ministerial complaints and public enquiries by researching, interviewing and responding on behalf of the business.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Oversaw the tendering for marketing contracts ensuring fairness and efficiencies were adhered to.
- Regularly monitored company KPI in accordance to the contract and addressed any issues or concerns to ensure contractual requirements were met.
General Reservation Agent
NSW TrainLink
02.2010 - 11.2011
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making reservations and completed financial transactions.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Competent in the use of the reservations systems.
- Consistently meet and exceed all key performance indicators.
Cashier, Bar and Gaming Attendant, Receptionist
Panther's Entertainment
08.2007 - 10.2010
- Greeted customers entering venue and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions including end of day reconciliations with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Administration and receptionist duties
- Bar and Gaming service
Customer Service Attendant
Centrelink
04.2009 - 10.2009
- Managed customer service enquiries relating to Family entitlements.
- Provided interpretation and explanation of legislation.
- Conducted phone interviews and updating of customer records.
- Corresponded with other Government Agencies relating to updating customer files and improving services.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Property Manager
Coast Property Management Centre
11.2006 - 07.2007
- Management of a rental portfolio of 120 properties.
- Management of trust accounts and financial reporting for clients.
- Liaising with tradespeople relating to quotes, repairs and invoicing.
- Handled tenant complaints promptly and appropriately.
- Conducted regular property inspections, identifying areas for maintenance and proactively addressing potential safety hazards.
- Representing clients at Tenancy Tribunal
Property Manager
Cooranbong First National
08.2004 - 11.2006
- Management of a rental portfolio of 200 properties.
- Management of trust accounts and financial reporting for clients.
- Liaising with tradespeople relating to quotes, repairs and invoicing.
- Handled tenant complaints promptly and appropriately.
- Conducted regular property inspections, identifying areas for maintenance and proactively addressing potential safety hazards.
- Marketing, advertising and Research
- Representing clients at Tenancy Tribunal
Education
Certificate III in Customer Contact -
Franklyn Scholar
Canterbury, VIC07.2013
Incomplete -Bachelor of General Studies / Teaching -
University of New England
Armidale, NSW2009
Certificate of Registration in Property Services -
Hunter Institute
Newcastle, NSW10.2004
Higher School Certificate -
Quirindi High School
Quirindi, NSW11.2003
Skills
- Productive and efficient
- Ability to prioritise workload effectively
- Work well under pressure
- Excellent communicator
- Highly adaptable
- Ability to work as team or independently
Certification
St John Ambulance
- Provide First Aid
- Provide cardiopulmonary resuscitation
- Provide basic emergency life support
Working with Children Check
- WWWC2903824E (expiry 19/06/2029)
Timeline
Secondment - Contingency and Interface Officer
NSW TrainLink
11.2021 - 06.2022
School Transport Coordinator
NSW TrainLink
11.2011 - Current
General Reservation Agent
NSW TrainLink
02.2010 - 11.2011
Customer Service Attendant
Centrelink
04.2009 - 10.2009
Cashier, Bar and Gaming Attendant, Receptionist
Panther's Entertainment
08.2007 - 10.2010
Property Manager
Coast Property Management Centre
11.2006 - 07.2007
Property Manager
Cooranbong First National
08.2004 - 11.2006
Certificate III in Customer Contact -
Franklyn Scholar
Incomplete -Bachelor of General Studies / Teaching -
University of New England
Certificate of Registration in Property Services -
Hunter Institute
Higher School Certificate -
Quirindi High School
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