Lyndell Piper
Windermere Park,NSW
Summary
I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency who Uses independent decision-making skills and sound judgment to positively impact company success. I am also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I am a very motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
16
16
years of professional experience
Work History
Store Manger
JPL Group
06.2011 - Current
- I started as a casual sales assistant in Angus and Coote in 2011 progressing to store manager in 2017, I have now been Store Manager for over 7 years with multi-store management Experience. Currently managing Prouds Jewellers Lakehaven.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Responsible for organization and training of up to 10 team members and helping them to achieve maximum performance, to ensure my self and my store achieves all budgets and KPI and goals.
- With a constant focus on delivering superior customer service.
Senior Sales Person and Customer Service Representative
Papercrafts Mailbox
07.2008 - 05.2010
- Responsible for opening, closing and the day-to-day running of the Store as well as picking & packing our internet orders, invoicing and Data entry using MYOB
- Travelled with the company around Australia Participating in exposition shows
- It was a fast-paced environment demanding extra attention to detail whilst attending to a high volume of customers and their needs.
Education
Short courses in retail and small business management -
Certificate 3 Hospitality Operations -
01.2004
Certificate 2 Commercial Cookery -
01.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Inventory Management
- Cash Management
- Recruiting and Hiring
- Documentation And Reporting
- Inventory Tracking and Management
- Maximizing profitability
- Loss Prevention Procedures
Timeline
Store Manger
JPL Group
06.2011 - Current
Senior Sales Person and Customer Service Representative
Papercrafts Mailbox
07.2008 - 05.2010
Short courses in retail and small business management -
Certificate 3 Hospitality Operations -
Certificate 2 Commercial Cookery -
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