Lyndelle Brooks
North St Marys,NSW
Summary
Dynamic professional with a proven track record in enhancing customer experiences and safety protocols at Joylands Amusements. Skilled in emergency evacuation procedures and interpersonal communication, adept at fostering teamwork and improving operational efficiency. Demonstrated ability to handle high-stress situations, leading to increased customer loyalty and operational safety.
Overview
4
4
years of professional experience
Work History
Amusement Ride Operator
Joylands Amusements
05.2023 - 11.2024
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
- Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
- Monitored passengers and ride operations and enforced safety regulations.
Customer Service Representative
BP
04.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Store Manager
Coffee Club Cafe
03.2021 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor Of Business - Human Resources Management
Griffith University
QLD09.2020
Skills
- Height Tolerance
- Emergency evacuation procedures
- Safety Procedures Expertise
- Mechanical Aptitude
- Patience and Empathy
- Basic math proficiency
- Cash handling experience
- Safety reporting
- Customer Service
- Team Training
- Interpersonal Communication
Timeline
Amusement Ride Operator
Joylands Amusements
05.2023 - 11.2024
Customer Service Representative
BP
04.2022 - 05.2023
Assistant Store Manager
Coffee Club Cafe
03.2021 - 03.2022
Bachelor Of Business - Human Resources Management
Griffith University
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