Lynden James
Daleys Point,NSW
Summary
Dynamic Project Manager with 30 years in the travel industry, excelling at Cruise1st Australia. Proven expertise in marketing strategy and GDS operations, driving product development and maximizing ROI. Adept at supplier liaison and delivering exceptional customer service, consistently creating tailored travel solutions that enhance client satisfaction.
Overview
28
28
years of professional experience
Work History
Project Manager
Cruise1st Australia
Sydney, Nsw
07.2014 - 03.2025
- Advanced knowledge of all facets of the broader travel industry, with 30 years of experience.
- Extensive marketing experience, including but not limited to press, social media, EDM production, and multi-platform campaigns.
- Liaise with various suppliers, including cruise lines, airlines, hotel aggregators, land operators, and transfer companies throughout the world.
- Create cruise, air, and land products for marketing across various channels, as well as bespoke packages tailored to individual campaigns.
- Utilize my extensive knowledge of GDS operations to assist sales consultants within the company to ensure maximum ROI.
Product Manager
Ecruising.com.au
Sydney, NSW
06.2008 - 07.2014
- As above
- Airfare support including BSP
- Issuing all tickets using Sabre GDS.
- Creating all cruise/land/air products
Ticketing Agent
Bravo Consolidation
Sydney, NSW
05.2006 - 05.2008
- Issuing tickets in a consolidation environment across Galileo, Sabre, and Amadeus.
- Provide support and advice for a number of travel agents including complex routings, fare rules, refunds and more.
QA Analyst
Sabre
Sydney, NSW
04.2006 - 06.2006
- Ensure that airfares are loaded correctly in Sabre.
- Positive and negative testing performed on all aspects of complex and wholesale fares prior to them being released publicly.
Ticketing Agent
Consolidated Travel
Sydney, NSW
05.1999 - 06.2006
- Issuing tickets via Sabre, Galileo, and Amadeus.
- Providing assistance and advice on complex fare construction and rules via the preferred agent help desk for high value clients
Ticketing Agent
Air Tickets
Sydney, NSW
04.1997 - 05.1999
- Providing assistance and advice to preferred agencies regarding complex airfares.
Education
Diploma - Travel
AFTA Travel College
Sydney, NSW11-1996
High School Diploma -
Knox Grammar
Wahroonga, NSW10-1994
Skills
- Project management
- Marketing strategy
- GDS operations
- Customer service
- Supplier liaison
- Product development
References
References available upon request.
Timeline
Project Manager
Cruise1st Australia
07.2014 - 03.2025
Product Manager
Ecruising.com.au
06.2008 - 07.2014
Ticketing Agent
Bravo Consolidation
05.2006 - 05.2008
QA Analyst
Sabre
04.2006 - 06.2006
Ticketing Agent
Consolidated Travel
05.1999 - 06.2006
Ticketing Agent
Air Tickets
04.1997 - 05.1999
Diploma - Travel
AFTA Travel College
High School Diploma -
Knox Grammar
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