Summary
Overview
Work History
Skills
Affiliations
Certification
Accomplishments
Special Achievements
Education Qualifications Training
References
Volunteer Experience
References
Timeline
Generic
Lyndon Kemp

Lyndon Kemp

Adelaide,SA

Summary

Opportunities to offer and deliver an exceptional level of professional customer service while applying my unique practical skillset and experience developed throughout my career. While utilising the knowledge gained from further studies I have become knowledgeable as a skilled team builder and Restaurant Manager trained in bar operations and offering diligent leadership, planning and organisational skills. Dedicated to maximizing profits with dynamic cost controls with promotional strategies. As a trainer with solid customer service background my approach as a friendly Bar Manager offers resource management, quality standard enforcement, and bar supervision expertise paired with outstanding multitasking and communication abilities. My strict but fair management process and corporate implementation of policy has created a diligent and customer-oriented individual with 20 years of hands-on experience managing, supervising, coordinating and leading a multitude of large high performance corporate teams and operations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Front of House Staff

Bacchus Bar
Henley Beach, SA
01.2024 - Current
  • Coordinate Hospitality services in food and beverage
  • Liaising with management and other areas to achieve desired work area objectives
  • Providing a high level of friendly, efficient and professional customer service
  • Reset bar and function areas
  • Mixology and beverage services
  • Organized seating for guests in a timely manner.
  • Promotion and marketing of business and services
  • Make and take booking online
  • Promote sales through menus options.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Processed customer payments accurately and efficiently.
  • Followed up with customers after their meal to ensure satisfaction.

Bar Supervisor, Bar Attendant Event Staff

Lake Breeze Winery
HandPicked, Langhorne Creek, SA
01.2022 - Current
  • Family owned winery
  • Manage the bar.
  • Monitored patron alcohol consumption to encourage safety.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Delegated work to staff, setting priorities and goals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Hotel and Gaming Attendant, Section Waiter

Bombay Bicycle Club
Ovingham, SA
01.2019 - 10.2019
  • FOH duties
  • POS Cash handling and EFTPOS transactions
  • Providing knowledge of wines, food and menu items
  • Responsible service of alcohol and assisting problem gamblers.
  • Verified customer age to ensure compliance with legal requirements
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Reset bar and function areas
  • Logistics, procurement, stock rotation order and deliver food and drinks
  • Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
  • Customer Relations - conflict resolution
  • Providing a high level of friendly, efficient and professional customer service
  • Executed menu and drink orders to meet preferences of patrons
  • Barista preperation of hot coffee and and snacks for patrons.

Bar Attendant - Events and Festival Casual

Hamiltons Hospitality
Adelaide, SA
01.2017 - Current
  • Service a bar
  • Bump in/Bump out
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.

Gold Plated Waiter, Supervisor - Casual Staff

Pinnacle People Adelaide
Adelaide, SA
01.2017 - Current
  • Worked in varied FOH roles Waiter, Bar attendant, Barista, Kitchenhand
  • Utilised POS system to total meal costs and add taxes for final bill calculation.
  • Communicated highly and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Worked with cross-functional teams to achieve goals.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Perform and deliver presentation of food, preventing cross contamination
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Analysis sales reports to identify trends and opportunities for increasing revenue.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during high paced service.
  • Promoted high customer satisfaction by resolving problems with a professional . knowledgeable manner in a friendly service.
  • Understood and followed oral and written directions.
  • Inspected dining and serving areas for proper setup and cleanliness.

Senior Supervisor of Airline Operations Airside

QANTAS AIRWAYS (QFCL)
Adelaide Airport, SA
01.1994 - 03.2014
  • Supervisor of Airline Operations, Special Services Co-Co-Ordinator, Corporate Leadership Committee, Team Leader, Team Co-ordinator, Water Service Driver,Co-ordinator for Jetstar and Air North
  • Cabin Service Co-ordinator International and Domestic Operations
  • Implemented Corporate strategies, policies, complied with objectives and communication goals.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Compliance and conducted routine quality checks for aviation potable water on under International standards and quality control adherence
  • Managed inventory levels for onboard aircraft turnaround by monitoring usage trends and placing orders accordingly.
  • Lead employee engagement
  • Participate Corporate Leadership Committee
  • Airline Scheduling and Emergency Contingency Development
  • Providing leadership and supervision to work teams
  • Coordinate while monitoring staff performance to achieve KPI's
  • Staff training and delegation of workloads to meet schedules
  • Monitor operations and assessing priorities
  • Liaising with other work stations and departments to coordinate daily operational procedures
  • Adhere to Federal aviation safety and security procedures andE requirements
  • Maintain and implement OH&S policies and procedures
  • Maintain and implement International and Australian Quarantine and Hygiene standards
  • Monitoring and implementing continuous improvement processes to maximise efficiencies
  • Reporting on company plant and equipment
  • Evaluated and delegated needs of departments to optimise overall production.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted regular departmental meetings with staff to ensure effective communication and collaboration.

Elite Sport Therapist

Elite Sport Therapist
Torrensville, SA
01.2006 - 01.2024
  • Owner/Operator - Hobby
  • Contractual Operations
  • Ad-Hoc Contractual services
  • Provide Professional service to athletes, celebrities and sports teams.
  • Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
  • Tracked incoming patient information, intervention plans and patient responses to treatment.
  • Provided educational and outreach programs, prevention talks and other presentations to businesses and general public audiences.

Skills

  • Relationship Building and Guest Interaction
  • Experienced high performance leader, large and small performance teams
  • Safety, Security and Staff Awareness protocols
  • Restaurant, Bar and Staff Management
  • Team Shift Schedule and Service Management Experience
  • Service-Oriented with organisational Mindset
  • KPI Performance and record monitoring experience
  • Regulatory and legal Compliance
  • Marketing and Sales Experience
  • Excellent Verbal and Written Communication
  • Cuisine, Wine and Liquor knowledge and Expertise
  • Employee Policy Implementation Development Training and Mentoring
  • POS Payment Processing and Upselling
  • Outgoing Personality
  • Corporate function and festival leader

Affiliations

  • Adelaide University Athletic Club - Vice President
  • Adelaide University Sports
  • Next Generation Memorial Drive - Gold Ace Member
  • South Australian Sports Medicine Association
  • (FISAF) Federation Internationale Des Sports Aerobics ET Fitness - Certified Instructor
  • (Gym Instructor and Personal Trainer)
  • PADI - Master Diver - Scuba Diving Professional Association

Certification

  • Drivers Licence Class MR
  • RSA
  • RSG
  • Food Handling
  • First Aid
  • Motor Boat Licence
  • Food Safety

Accomplishments

  • Successfully undertook a number of higher level positions as required on a regular basis
  • In over 20 years of continuous employment with Qantas worked on a rotational 24 hours, 7 days per week roster
  • Member of various Engagement and Leadership Teams

Special Achievements

  • 2021 - Silver Medal, State Duathlon Champion, Triathlon Australia
  • 2012 - Completed Hawaii Marathon
  • 1996 - 2001 - Undefeated Winner of the SA Full Contact Karate State Title Tournament
  • 1999 - 2016 - Official International Australian Martial Arts Team, Selected Participant and Remedial Therapist in the in USA, Asia, Europe
  • 1998 - Winner - Australasian Tittle, South Australia Vs Victoria Kick Boxing Title
  • 1989 - Winner - Australian National Sailing Tittles - Windrush
  • 1988 Winner - State Sailing Tittles - Windrush

Education Qualifications Training

  • Micro-needling, National Day Salon, Norwood, SA, 2022
  • Body-wrap, Spray tanning, Basic facial, Waxing, Pedicure, Manicure, Adelaide Beauty Academy, Tranmere, SA, 2022
  • Senior First Aid (level 2), SA, 2021
  • Master Class of Myo-fascial Dry Needling, LaTrobe University, WA, 2019
  • Level 2 Sport Trainers Accreditation, SA Sports Medicine Association, Kidman Park, SA, 2018
  • Double Degree Bachelor in Health and Medical Sciences (deferred), Flinders University, Bedford Park, SA, 2017
  • Craniosacral Therapy (Myotherapy), Craniosacral Academy of Australia, Sydney, NSW, 2017
  • 7 Degree Levels, Filipino Martial Arts, Cacoy Doce Pares World Federation, Philippines, 2013
  • Certificate 4 Security and Risk Management, Tranmere, SA,
  • Diploma of Acubalance - 5 Element Acupressure (Chinese Medicine),
  • Master Trainer, Australian Institute Pty Ltd, Adelaide, SA,
  • Certificate 4 Personal Trainer, Australian Institute Pty Ltd, Adelaide, SA,
  • Black Belt - Certificate of Advancement, International Combative Martial Arts Academy, Adelaide, SA,
  • Black Belt Degree Levels, Filipino Martial Arts, Cacoy Doce Pares World Federation, Philippines, 1996

References

  • Mr Tom Plunkett, Customer Service Operator, Qantas Club, Adelaide Airport SA
  • Mr Ian Wilson, Facilities Manager, Wilderness Society, Adelaide SA (Formerly Centre Manager, Qantas, Adelaide Airport)

Volunteer Experience

  • 2023 - Triathlon SA Official, South Australia
  • 2019 - Cancer Care Centre in Unley, Oncology Practitioner
  • 1997 - 2016 International Combative Martial Arts Academy, Personal Fitness and Martial Arts Training Instructor and administrative duties

References

References available upon request.

Timeline

Front of House Staff

Bacchus Bar
01.2024 - Current

Bar Supervisor, Bar Attendant Event Staff

Lake Breeze Winery
01.2022 - Current

Hotel and Gaming Attendant, Section Waiter

Bombay Bicycle Club
01.2019 - 10.2019

Bar Attendant - Events and Festival Casual

Hamiltons Hospitality
01.2017 - Current

Gold Plated Waiter, Supervisor - Casual Staff

Pinnacle People Adelaide
01.2017 - Current

Elite Sport Therapist

Elite Sport Therapist
01.2006 - 01.2024

Senior Supervisor of Airline Operations Airside

QANTAS AIRWAYS (QFCL)
01.1994 - 03.2014

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