Lyndon Win
91a Coogee Road, Ardross,Western Australia
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining printing management systems, MDM solutions, including windows operating systems, servers and specialize software and day to day operations. Seeking to leverage comprehensive IT experience to take the next career step in Senior systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
19
19
years of professional experience
Work History
ICT Senior Systems Administrator
South Metropolitan TAFE
Murdoch, Western Australia
07.2008 - Current
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Trained and directed users on correct use of software and hardware within systems.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Increased system security and performance with proactive changes.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Designed, configured and tested computer hardware and operating system software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Planned, tested and supported high-availability infrastructures.
- Coordinated with vendors and company personnel to facilitate purchases.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Performed data backups and disaster recovery operations.
Technical Support Officer
OmniStar Pty LTD
WestPerth, Western Australia
10.2007 - 06.2008
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Oversaw daily performance of computer systems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Technical, Production & Warranty Officer
Westan Australia PTY LTD
Osborne Park, Western Australia
02.2005 - 10.2007
- Troubleshot and resolved problems with programs and systems.
- Connected with clients to identify needs and provide helpful solutions.
- Coordinated installation of updated computer programs and systems.
- Examined final products for conformance with quality and design standards.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Sales and Service Technician
DV Computers
Myaree, Western Australia
July2002 - 11.2004
- Built customized solutions to meet customers' requirements.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Resolved customer issues and offered continual support throughout sales, delivery and after sales.
- Cross-sold additional products and services to purchasing customers.
Education
BBA - Information Systems & E-Commerce
Edith Cowan University
Perth, WA12.2004
Advanced Diploma - Business Administration
West Coast International College of Commerce
Perth01.2001
Certificate III - International Travel & Tourism
Australia International College of Commerce
Perth12.1999
Diploma in Hospitality Management - Hospitality
Australia International College of Commerce
Perth12.1997
Skills
- Project Management
- Resourceful and Analytical
- Verbal and Written Communication
- Information Confidentiality
- Multiple Priorities Management
- MS Office
- Project Coordination
- Flexible Schedule
- Honest and Ethical
- Customer Service
- Problem-Solving
- Executive Support
- Program Installations
- End-User Training
- Enterprise Technology
- System Upgrades
- Troubleshooting and Maintenance
- Server and System Administration
- Data Backup
- Application Configuration
- Technical Troubleshooting
- Startup and Shutdown Management
- Software Management
- System Testing
- Disaster Recovery
- Hardware Installation
- Software Testing
- Mobile Device Management
- Special Projects
- Planning & Organizing
- Data Collection and Analysis
- Problem Solving
- Computer Proficiency
- System Implementation
- Virtual Machine Operation
- Workstation Maintenance
- Amazon Web Services
Computer Skills
Software: Rational Rose, Database. Visual Basic 6.0, Java, E Touch Point, Microsoft Windows & Office 365, MS Projects. Printing Management systems , Mobile Device Management services Extensive knowledge on solving issues with software
Hardware: Proficient in Hardware assembling, PC construction, Servers, Troubleshooting and Diagnosing Hardware failures
GPS Tracking equipment Installations, Testing and Troubleshooting
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Agile Project Management course
- Project Management to Project Manager (online)
- AWS
- Created highly effective new program that significantly impacted efficiency and improved operations.
Additional Information
Referees:
Shu Wing Chan
South Metropolitan TAFE
Director Information Services (CIO)
Mobile : 0419 931 511
EMail: Shuwing.chan@smtafe.wa.edu.au
Timeline
ICT Senior Systems Administrator
South Metropolitan TAFE
07.2008 - Current
Technical Support Officer
OmniStar Pty LTD
10.2007 - 06.2008
Technical, Production & Warranty Officer
Westan Australia PTY LTD
02.2005 - 10.2007
Sales and Service Technician
DV Computers
July2002 - 11.2004
BBA - Information Systems & E-Commerce
Edith Cowan University
Advanced Diploma - Business Administration
West Coast International College of Commerce
Certificate III - International Travel & Tourism
Australia International College of Commerce
Diploma in Hospitality Management - Hospitality
Australia International College of Commerce
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