Summary
Overview
Work History
Education
Skills
Accreditations
References
Timeline
Generic

Lynette Aoyagi

Cairns,QLD

Summary

Lyn is a hardworking library assistant, with skills in administrative and computer support, and helps keep the library functioning optimally by proactively helping patrons and solving problems, by supporting staff with any need, and by effectively managing any conflict situations. Lyn brings a passion for delivering exceptional client experiences, and has a track record of going above and beyond with every client interaction. Lyn can 'think outside the box' to provide solutions to problems. Lyn is a loyal and enthusiastic customer service professional, with the ability to communicate skillfully with all levels of stakeholders, from front line to executives, in fast-paced and high-pressure environments. Lyn has a passion for learning and development, and excelled as a training provider, developing innovative, industry-based learning experiences for young adults with a career in tourism in mind. Lyn offers experience in leading small teams, coaching, and motivating others. Lyn is a problem solver with a strong work ethic, who is skilled in a team or autonomous environment. Lyn has demonstrated her agility, flexibility, and strong transferable skill sets as she effectively transitioned into new industries and roles during the COVID period, having been significantly impacted by the downturn of the airline industry.

Overview

32
32
years of professional experience

Work History

Library Assistant - Casual

Cairns Council
09.2023 - Current

Temporary and Emergency Support Worker

Staffing Options
09.2022 - 12.2022

Support Worker – intellectual and mental health disabilities

Self Employed
11.2020 - 12.2022
  • Accountable for caring for clients with a disability, to assist them to achieve their aspirations and goals, assist them to improve independence in living or lifestyle, and to assist them with inclusion in the community.
  • Daily activities such as showering, preparation of meals, laundering and cleaning
  • Transporting clients for daily activities, medical and social outings
  • Provide emotional support for clients with a mental health or intellectual disability
  • Encourage skills to improve and promote independence

Front End Team Member

Woolworths
03.2020 - 03.2021
  • Accountable for retail customer service duties in the front end of the supermarket.
  • Customer service.
  • Operating registers.
  • POS (Point of Sale)
  • Self-serve and entry host.
  • Restocking
  • Facing
  • Security
  • Frequent feedback commenting on the efficient, friendly organised care customers received at the checkout

Amazon Flex Courier

Self Employed
10.2020 - 12.2020

Covid Screener

Ramsay Healthcare
09.2020 - 10.2020
  • Accountable for screening patients and visitors to Greenslopes Private Hospital to ensure compliance with the Queensland Government ruling to enforce Stage 4 lockdown during the Covid19 pandemic.
  • Assisting in the screening of all people entering the Hospital facility
  • Professional customer service
  • Challenge people contravening the Government regulations
  • Provide assistance to those with disabilities, English as a second language, hearing impaired etc.

Call centre service officer – Centrelink/MyGov

Stellar Asia Pacific
03.2020 - 05.2020
  • Accountable for providing assistance to inbound and outbound call enquiries regarding Centrelink and myGov accounts.
  • MYGOV related queries
  • Assisting inbound callers re Jobseeker, Coronavirus supplement and Economic Support payments
  • Proof of identification checks, updating information

Senior Lounge Host – First Class/Chairman’s Lounge

Qantas Airways
11.2018 - 03.2020
  • Accountable for leading and managing the small team providing customer service duties to the highest tier level Qantas frequent fliers in the International and Domestic Lounges.
  • Providing a personalised, first-class service to Qantas Premium Customers
  • Supervising and leading a small team
  • Managing resources to ensure staff coverage
  • Fostering strong stakeholder relationships such as contractors, cleaners and maintenance
  • Leading and using initiative in challenging situations
  • Complying with relevant WHS policies and standard

Lounge Host

Qantas Airways
04.2016 - 03.2020
  • Accountable for hosting and premium customer service experience to the high tier level frequent fliers with membership to the international and Domestic Qantas Lounges.
  • Implemented cheat sheets for complimentary passes and Jetstar check-in procedures to assist the team
  • Finding effective solutions to improve efficiency with assistances customers with special needs
  • Recognition awards for providing customer service excellence to customers
  • Won the Platinum One Customer Service competition for excellence in customer service

Christmas casual retail

Myer
10.2017 - 12.2017
  • Accountable for sales, operating EFTPOS, packaging for online distribution, customer assistance and cash register operations in all departments of the Retail Store.
  • I became a specialist in the Xmas Experience team, bringing customer service excellence to the team

Customer Service Agent

Qantas Airways
12.1993 - 04.2016
  • Accountable for checking-in Qantas passengers, including premium customers and client airlines, as well as aircraft dispatch duties including boarding, aerobridge operation, and door opening.
  • It involved customer service including transit assistance, announcements, Japanese language assistance and assisting customers with special requirements and needs.
  • I was also licensed for Airside driving.
  • Won the Cairns Airport customer service award
  • Won numerous recognition awards for customer service
  • Won an excel award for outstanding service to the community as the organiser of the annual Cairns Airport Cancer Council’s Biggest Morning Tea

Teacher – Tourism

TAFE Queensland
01.2008 - 04.2015
  • Accountable for Coordinator of the Flight/Cruise Attendant Program and a Tourism Teacher of Certificate III, Tourism Trainees, Diploma of Tourism and Marine Tech studies.
  • Won a nomination for the annual staff award for outstanding delivery of education studies
  • Part of the Tourism team to win three consecutive National AFTA Awards for outstanding delivery of Tourism studies

Education

HLTAID001 – Provide Cardiopulmonary resuscitation -

FirstAidPro
06-2025

HLTAID002 – Provide Basic Emergency Life Support -

FirstAidPro
06-2025

CHC33015 Certificate III in Individual Support (Disability) -

TAFE Hervey Bay
01.2022

SSCHC0004 Community Care Skill Set -

TAFE North
01.2020

SSHLT0022 Health Services Support Skills Set -

TAFE Gold Coast
01.2020

RMLV - Responsible Management of Licensed Venues -

CTA
01.2019

RSA - Responsible Service of Alcohol -

CTA
01.2016

TAE40110 Certificate IV Training & Assessing -

TAFE North
01.2013

TAA40104 Certificate IV Training & Assessing -

TAFE North
01.2008

Bachelor of Management Studies -

University of Waikato
01.1985

Skills

  • Effective communication
  • Excellence in customer service
  • Leading small teams
  • Experience with disability support
  • Customer service
  • Training
  • Marketing and sales promotions
  • Managing small teams
  • Sales
  • Problem-solving
  • Communication across all levels
  • Compassionate and caring

Accreditations

  • Open Manual Driver’s C and R Licence
  • Blue Card
  • NDIS Worker Screening
  • First Aid and CPR
  • 39213QLD Volunteer tutoring to migrants and refugees
  • 39269QLD Aboriginal & Torres Strait Islander cultural awareness
  • Caring for older people – short course, Deakin University

References

References available upon request.

Timeline

Library Assistant - Casual

Cairns Council
09.2023 - Current

Temporary and Emergency Support Worker

Staffing Options
09.2022 - 12.2022

Support Worker – intellectual and mental health disabilities

Self Employed
11.2020 - 12.2022

Amazon Flex Courier

Self Employed
10.2020 - 12.2020

Covid Screener

Ramsay Healthcare
09.2020 - 10.2020

Front End Team Member

Woolworths
03.2020 - 03.2021

Call centre service officer – Centrelink/MyGov

Stellar Asia Pacific
03.2020 - 05.2020

Senior Lounge Host – First Class/Chairman’s Lounge

Qantas Airways
11.2018 - 03.2020

Christmas casual retail

Myer
10.2017 - 12.2017

Lounge Host

Qantas Airways
04.2016 - 03.2020

Teacher – Tourism

TAFE Queensland
01.2008 - 04.2015

Customer Service Agent

Qantas Airways
12.1993 - 04.2016

HLTAID001 – Provide Cardiopulmonary resuscitation -

FirstAidPro

HLTAID002 – Provide Basic Emergency Life Support -

FirstAidPro

CHC33015 Certificate III in Individual Support (Disability) -

TAFE Hervey Bay

SSCHC0004 Community Care Skill Set -

TAFE North

SSHLT0022 Health Services Support Skills Set -

TAFE Gold Coast

RMLV - Responsible Management of Licensed Venues -

CTA

RSA - Responsible Service of Alcohol -

CTA

TAE40110 Certificate IV Training & Assessing -

TAFE North

TAA40104 Certificate IV Training & Assessing -

TAFE North

Bachelor of Management Studies -

University of Waikato
Lynette Aoyagi