Lynette Bradley
Queanbeyan,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Cleaning Manager
Compass group
Canberra, NSW
02.2026 - Current
- Managed daily cleaning operations in compliance with health and safety standards.
- Provided feedback to cleaners based on inspection results or customer comments.
- Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
- Identified cost-saving solutions when purchasing supplies or equipment for the team.
- Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
Hospitality Manager
Compass group
Russell office, A.C..T
11.2014 - 02.2026
- Oversaw daily operations of hospitality services and staff management.
- Coordinated event planning and execution for various client functions.
- Managed vendor relationships and negotiated service contracts effectively.
- Ensured compliance with health and safety regulations across all operations.
- Collaborated with culinary teams to create diverse menu offerings.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Built and maintained productive relationships with employees.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
Hospitality Manager
Serco Sodexo
Russell, A.C..T
11.2012 - 10.2014
Food and Beverage Manager
Wrights Fine Foods
07.2004 - 11.2011
Education
Karabar High School
Queanbeyan, NSWSkills
- Team management
- Event coordination
- Customer service
- Health and safety compliance
Certification
- Food safety supervisor Infocus (current)
- Advance Allergen awareness
- Chemical control
Accomplishments
- NSW Star Awards Safety site of the year
- Restaurant & Catering Gold Licence caterers Accreditation
Timeline
Cleaning Manager
Compass group
02.2026 - Current
Hospitality Manager
Compass group
11.2014 - 02.2026
Hospitality Manager
Serco Sodexo
11.2012 - 10.2014
Food and Beverage Manager
Wrights Fine Foods
07.2004 - 11.2011
Karabar High School