Cafe Server
Bake & Cake Bakery Cafe
07.2022 - 09.2023
Hi, I’m
Lynette Harvey
Camden,NSW
Work History
Bake & Cake Bakery Cafe
Cafe Server
07.2022 - 09.2023
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Demonstrated strong knowledge of menu items, ingredients, and preparation methods to assist customers in making informed choices.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
Mikes Lunch Bar Cafe
Cafe Manager
01.2020 - 06.2022
Job overview
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Figtree Bake House
Customer Service Cashier
02.2018 - 03.2020
Job overview
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Airds High SchoolCampbelltown, NSW
Year 12
1985
Skills
- Order Accuracy
- Food Safety Knowledge
- Menu Memorization
- Cross-Selling Abilities
- Beverage Preparation
- Food Presentation
- Allergy Awareness
- Effective communication
- Adaptability and flexibility
- Reliability and punctuality
- Customer service excellence
- Attention to detail
- Cleanliness maintenance
- Upselling techniques
- Time management
- Counter Restocking
- Systems Evaluation
- Learning Strategies
- Reading Comprehension
- Shift Work
- Active Learning
- Customer Needs Assessments
- Customer Service and Rapport
- Order Accuracy and Delivery
- Safe Food Handling Procedures
- Workflow Coordination
- Process Payments
- Management of Financial Resources
- Food Handling Standards
- To-Go Order Preparation
- Covid Symptom Screening
- Warm and Friendly
- Cool Under Pressure
- Cash Register Operations
- Health Code Requirements
- Table Monitoring and Turnover
- Maintaining Clean Work Areas
- Credit Card Transaction Processing
- Cleanliness Standards
- Customer Relations Skills
- Transactions and Cash Handling
- High-Volume Environments
- Equipment Preparation
- Positive Reinforcement
Date Of Birth
26th December 1969
Timeline
Cafe Manager
Mikes Lunch Bar Cafe
01.2020 - 06.2022
Customer Service Cashier
Figtree Bake House
02.2018 - 03.2020
Airds High School
Year 12
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