Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynette Keenan

Melbourne,VIC

Summary

Dynamic Office Administrative Assistant with proven expertise at Aqua Boat Lifts in payroll administration and financial reporting. Adept at enhancing customer satisfaction through effective communication and follow-up. Recognized for meticulous attention to detail and strong problem-solving skills, ensuring seamless operations and compliance with regulations. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Aqua Boat Lifts
Tyabb, Victoria
02.2015 - Current
  • Responded promptly to customer inquiries via email and phone communication.
  • Managed weekly wage processing, ensuring accurate payroll administration.
  • Prepared quotes and invoices for client transactions to facilitate timely payments.
  • Conducted quarterly assessments to support comprehensive financial reporting.
  • Administered superannuation contributions in compliance with relevant regulations.
  • Processed incoming and outgoing bills efficiently to maintain operational flow.
  • Ensured customer satisfaction upon delivery of boat lifts through effective follow-up.

Phlebotomist

Southern Health
Dandenong, Victoria
07.2007 - 06.2020
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Assisted in the training of new phlebotomists.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Responded quickly and effectively to emergency situations.
  • Calibrated equipment according to manufacturer specifications.
  • Documented patient information into electronic medical records system.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Performed quality control tests on collected specimens.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Assisted in the preparation of laboratory specimens for analysis and testing.

Aged Care Worker

Cheltnham Manor
Cheltnham, Victoria
07.2004 - 03.2007
  • Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
  • Maintained records of client care plans and progress notes.
  • Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
  • Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
  • Participated in team building activities designed to improve communication skills amongst colleagues.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Attended weekly staff meetings to discuss new policies and procedures.
  • Assisted in developing individualised care plans for elderly clients.
  • Reported any changes in health or behaviour to nursing staff members promptly.
  • Provided clients with emotional support and companionship.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Supported bathing, dressing and personal care needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Improved patient outlook and daily living through compassionate care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted clients with maintaining good personal hygiene.
  • Contributed to case reviews of client status and progress.
  • Helped clients get in and out of beds and wheelchairs.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.

Education

High School Diploma -

Hastings High School
Hastings, VIC
01-1981

Skills

  • Patient documentation
  • Quality control
  • Emergency response
  • Inventory management
  • Electronic medical records
  • Data entry
  • Communication skills
  • Time management
  • Phlebotomy tech
  • Customer service
  • Team collaboration
  • Employee training
  • Patient confidentiality
  • Specimen labeling procedures
  • Sample transport
  • Donor screening
  • Proper labeling
  • Detail orientation
  • Patient flow management
  • Infection control
  • Sample storage
  • Supply restocking
  • Quality control guidelines
  • Order of draw
  • Health education
  • Venipuncture expertise
  • Specimen handling
  • Sample and specimen collection
  • Pediatric phlebotomy
  • Diagnostic testing
  • Biohazard disposal
  • Geriatric phlebotomy
  • Blood collection techniques
  • Medical records review
  • Documentation management
  • Adaptable approach
  • Recording data
  • Venipuncture
  • Patient preparation
  • Medical records management
  • Butterfly needle technique
  • Blood collection
  • Communication
  • Patient care
  • Specimen preparation
  • Venipuncture and capillary puncture
  • Syringe method
  • Personal protective equipment usage
  • Process improvement initiatives
  • Regulatory compliance
  • Staff management
  • Paperwork processing
  • Quality assurance
  • Health and safety
  • Skin puncture
  • Laboratory procedures understanding
  • Blood culture collection
  • Blood component separation
  • Patient assessment
  • Medical records handling
  • Medical office administration
  • Venipuncture techniques
  • Specimen collection

Certification

  • Completed three months of on-the-job training in phlebotomy and all aspects of specimen collection, 2007-2008
  • Palliative care 2004
  • Community Services Aged care 2004
  • First Aid 2005

Fire Awareness & Evacuation Excerise Training 2004

Timeline

Office Administrative Assistant

Aqua Boat Lifts
02.2015 - Current

Phlebotomist

Southern Health
07.2007 - 06.2020

Aged Care Worker

Cheltnham Manor
07.2004 - 03.2007

High School Diploma -

Hastings High School

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Lynette Keenan