Lynette Neville
Wynnum,Qld
Summary
Dynamic administrative professional with 15+ years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Certified Advanced Certificate in XERO with over 7 years experience in XERO accounting system and as a Office administrator. Highly knowledgeable in all areas of day to day bookkeeping, payroll including BAS and Payroll tax. Excelling in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Thriving on challenging myself in different roles to gain knowledge and skills to provide professional growth and a chance to utilizes my passion for customer service while working in a team environment that aims for excellent results. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
OFFICE MANAGER
TRUE BLUE MECHANICAL
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records using Xero accounting system - managing all aspects of the business including accounts Payable and receivable, reconciliations, payroll, Processing of BAS, PAYG and super payments.
- Building website, Social Media and Goggle at commencement of employment – ongoing maintenance ensuring maximum online presence. Maintaining booking and stock systems
OFFICE MANAGER/Bookkeeper
Esme Hair& Beauty & Cadan Construction
03.2022 - Current
- Answering enquires/bookings greeting customers Using XERO accounting system managing all aspects of the business including accounts Payable and receivable, reconciliations, payroll, Processing of BAS, PAYG and super payments
- Maintaining Website, booking and stock systems
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities including coordinated communications with staff and clients
OFFICE ADMINISTRATOR/MANAGER
Handy Hans Construction Pty Ltd
12.2014 - 03.2022
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Over 7 years experience using XERO accounting system managing all aspects of business, including accounts payable and receivable, invoicing and reconciliations
- Payroll for 36 employees working under CFMEU EBA
- Including super utilizing ATO super clearing house, all end of year balancing and reporting
- Processing BAS, PAYG and PAYROLL TAX through RAM business portal
- Produce analyze and interpret financial reports Kept accounts and records current by actively pursuing error resolutions and independently correcting problems Ensure ongoing compliance with all trades – ensuring all are up to date with current training etc
- Maintained up-to-date SWMS and coordinate contracts for projects.
- Coordination and hosting of company events
CUSTOMER SERVICE
Michael Hill Jewelers
02.2014 - 12.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Cross-selling/up selling to meet and exceed targets
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
CUSTOMER SERVICE/SOLUTIONS CONSULTANT
IAG -NRMA INSURANCE
07.2012 - 02.2014
- Originally employed in a customer service/solutions role position, soon after taking on a customer service/sales role in retail branches at Salisbury, Stafford and Maroochydore
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Assisting with claims and assessments
- Cross selling new business while working to set targets and exceeding these is a challenge that I thoroughly enjoyed, as is exceeding customer expectations, thereby benefiting not only the customer but also the business
- During this time acting as a expert peer, training new team members and being involved with the Cultural Working Team.
OPERATIONS MANAGER/FUNCTIONS & EVENTS CO-ORDINATOR
NOOSA HEADS BOWLS CLUB
01.2005 - 02.2012
- Reporting directly to the CEO I was responsible for day to day management of the Club
- Including supervision, roistering of 35 staff members across all areas including Bar, Bistro and Gaming ensuring all areas are run efficiently and to standards exceeding expectations of members and guests while reaching GP's required
- Ongoing staff training/evaluations to obtain required service standards and budgets
- Building business through effective marketing, advertising and promotions including keeping the website updated
- Setting up and implementing policies and procedures as directed by CEO
- Working closely with the Head Chef as Food Safety Supervisor to ensure all Health Department Standards were meet
- Co-ordination of all functions/events from Bowls and Corporate Events to Entertainment events and Weddings including costing, staffing, setting up and schedules while ensuring ongoing compliance with RSA, RSG and Workplace Health and Safety
- Ordering and maintaining stock levels, including costing and planning of all beverages and beverage price lists for each area ensuring GP'S were meet
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help club evolve and grow
- Coached employees through day-to-day work and complex problems.
DUTY MANAGER
NOOSA HEADS BOWLSCLUB
10.2004 - 01.2005
- Gaining extensive knowledge of all gaming machine/Keno operations including end of week/month and analysis of all gaming activities Opening and closing procedures Safe and till balances Daily banking and balancing of all takings Cellar maintenance Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Trained employees in essential job functions
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
ACCOUNTS MANAGER
AQUAWISE PTY LTD
10.2004 - 01.2005
- Day to day operations of business
- Including Accounts payable/receivable and reconciliations
- Maintaining Client records
- Identified and capitalized on community business opportunities with effective networking.
CUSTOMER SERVICE ASSISTANT
TARGET
11.2002 - 06.2004
- Trained and worked across all departments Visual Merchandising, Stocking, Cash Handling, Reception Customer service/returns
Skills
- Advanced Certificate in XERO
- Certificate in XERO payroll
- Cert III in Financial Services
- Cert IV in Frontline Management
- Cert II in Retail Operations
References
- Mark Somerville, MWB Accounting Services, 0407454633
- Cassie Falzon, Esme Hair & Beauty, 0417535755
Timeline
OFFICE MANAGER
TRUE BLUE MECHANICAL
04.2022 - Current
OFFICE MANAGER/Bookkeeper
Esme Hair& Beauty & Cadan Construction
03.2022 - Current
OFFICE ADMINISTRATOR/MANAGER
Handy Hans Construction Pty Ltd
12.2014 - 03.2022
CUSTOMER SERVICE
Michael Hill Jewelers
02.2014 - 12.2014
CUSTOMER SERVICE/SOLUTIONS CONSULTANT
IAG -NRMA INSURANCE
07.2012 - 02.2014
OPERATIONS MANAGER/FUNCTIONS & EVENTS CO-ORDINATOR
NOOSA HEADS BOWLS CLUB
01.2005 - 02.2012
DUTY MANAGER
NOOSA HEADS BOWLSCLUB
10.2004 - 01.2005
ACCOUNTS MANAGER
AQUAWISE PTY LTD
10.2004 - 01.2005
CUSTOMER SERVICE ASSISTANT
TARGET
11.2002 - 06.2004
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