Lynette Rea
Mount Sheridan,Qld
Summary
Organized, reliable and professional. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive Customer Service skills
Overview
49
49
years of professional experience
1
1
Certification
Work History
Administration Arranger - PFT
Simplicity Funerals (Invocare Australia)
05.2023 - Current
- Front Reception duties – greet families, celebrants, medical staff, take delivery of: flowers, orders, funeral supplies
- Take all incoming calls – transfer calls as directed, or complete message log, collect precise details and then email to identified staff member
- Liaise and network with external stakeholders, suppliers, services & staff – local and various Invocare departments
- Raise Purchase Orders for Simplicity Cairns branch and Co – ops (cremation team) – suppliers & services
- Handling of payments & receipting - cash, cheque & cards
- Receipt goods on arrival or completion of service and arrange payment via Invocare Invoicing Department
- Troubleshoot & follow up on any Invoice outstanding, overdue or with issues
- Filing: do all filing as it is received – Purchase Orders, Invoicing, Suppliers, statements
- Clearly marked folders and trays
- Order all stationery & supplies for Simplicity & Co-ops staff from various suppliers
- Australia post – collect from PO box & post as needed
- Banking – deposit cash & cheques as required
- Organise trades people to attend Simplicity & Co-ops as requested or needed
- Allocate day & time via Shares Calendar
- Customer Service – via phone and face to face when they arrive at Simplicity – show them to an arrangement room, offer tea or coffee, advise funeral arranger of arrival
- Assist at in-house funerals or viewings as needed- greet families & people, assist where possible
- Enter relevant and accurate information into Births, Deaths & Marriage portal
- Ashes of loved ones – speak with family on arrival, ensure all information is correct for their loved one, sign paperwork, hand over ashes
- Monthly Work & Safety review – ensure staff (Simplicity and Co-ops) have monthly issued information sheets sent from Invocare, update notice boards, conduct workplace inspections
- Organise and run monthly Work Health & Safety meetings
- Ensure arrangement rooms are neat & tidy: dust urns on display and shelves as needed
- Eye for detail to ensure accurate records are kept, correct spelling of deceased names and person to contact etc
- Use of: Microsoft – email, shared calendar, spreadsheets and word documents
- COMPASS – Oracle Application for Procurement / Purchase Order raising & receipting, Reports & Analytics, Banking, My Learning, Sales /Arrangements
- Invocare – Sharepoint for information – Accounts Payable / Receivable, Community & Facilities, Health & Safety, Information Tech, News & Events, Legal & Governance, Procurements
- Work as part of a team to ensure everyday services, appointments and arrangements run smoothly
- Assist others where necessary, can do and can assist attitude
- Work solely from front desk to ensure all administrative related activities are seen to, arranged, organised and accounts paid.
Fill - PPT
Woolworths Group – Big W
03.2022 - 05.2023
- Work at part of team to reach fill targets
- Physically fit to manually lift items, bend to shelves and walk distances during every shift, continually on feet
- (Minimum shift is 5hrs to maximum of 9hrs)
- Eye for detail to ensure correct stock is placed on shelf that corresponds with bar coded price tags, allocated position
- Use scanning devices to check stock on hand, products on pallets, transferring stock and resubmitting stock back to loading dock
- Use electronic clock in and clock out system on smart phone on starting and finishing shift
- Accept additional shifts, view weekly schedule, and update availability
- New Line cut in (new products): Allocate shelf area in correct department, ready or build shelves for display, unpack products, scan items to allocate and arrange / print signs or price tickets
- Customer service to assist customers locate requested items within store during store opening hours
- This includes knowledge of store layout and merchandise provided
- Meet and greet customers as main front door, assist with their enquiries on entering store
- Checkout operator as needed – cash handling, card transactions for purchases
- Operate manual pallet jack to move stock safely around store on pallets
- Return excess stock back to loading dock area
- Back dock area – assist to split pallet loads once delivery truck has cleared area – move stock manually to correct department pallet
- End of shift clean up – removal of cages to loading dock, plastic waste disposed of and cardboard placed in waste compactor
- Follow workplace Safety policies and procedures
- Attend workplace training sessions as required to ensure compliance, refresh knowledge and adapt new procedures.
- Kept abreast of changes in pharmaceutical regulations, consistently applying updated knowledge to daily responsibilities.
Nightfill - Casual
Coles
02.2022 - 03.2022
- Restock shelves as directed
- Eye for detail to ensure correct stock is placed on shelf with correct corresponding price tag
- Adhere to Manual Handling and Workplace Safety rules
- Work as part of team to ensure allotted stock is shelved per shift
- Work solely on dedicated aisle being mindful of timeframes
- End of shift clean up – removal of cages to storeroom, plastic waste disposed of and cardboard placed in waste compactor.
Taxi Driver \ Owner
Wauchope Taxis
10.2018 - 12.2021
- Part owner of Wauchope Transport Services Pty Ltd – trading as Wauchope Taxis
- 100% customer service – assisted clients in and out of vehicles, load and unload groceries, folded wheelie walkers and wheelchairs in and out of boot
- Operate Cabcharge / EFTPOS machine – issued receipts
- Operated in-car computer system – accept jobs, status between jobs, finalise payments by selecting correct method of payment: EFTPOS, account holders, DVA, Pensioner Travel cards, ½ price vouchers
- Handled cash, allocating correct change
- Worked as part of a team – advising of my location or current job status via in-car two-way radio as needed
- Operated in-car taxi fare meter – mindful of correct combination of buttons per job to start, travel and finalise job, request correct $$$ to be collected from client
- Problem solve if computer or EFTPOS system down
- Ran end of shift report, tallied end of shift pay-in to correspond with meter totals
- Deposit of money taken, breakdown of how each fare was paid and required paperwork / dockets – submitted and deposited in pay-in box daily.
Mid North Coast Local Health District - PFT
Health Transport Unit
11.2008 - 08.2021
- Customer Service: Direct front line client contact position via high volume of incoming phone calls from 1300 number
- Communicate (listening, speaking, advising, patience, polite and professional
- Spoken and written) with broad community demographics and other staff or clinicians and stakeholders: unemployed, elderly, transport disadvantaged, refugees, agencies, doctors, clinicians, major and minor transport providers
- Good communication to discretely ask relevant questions to verify eligibility i.e
- D.O.B, financial situation, family availability, address, destination, medical procedure being conducted, service provider, appointment times, dates etc
- Every afternoon a ‘courtesy call’ to the following day’s client to verify collection times, reassurance
- Data Entry: Health TRIPS database, enter information collected against date of transport requested
- – Name, address, demographics, DOB, destination, type of appointment, duration, return or not, support person, mobility, any special requests, transport provider that best suits requirements and cost effective for NEHRT, collection time, monetary contribution being paid, comments
- Eye to detail, transfer and enter correct information
- Unique Approval number generated per booking
- This number must be quoted on all documents and correspondence
- Update information, delete or cancel a booking, run monthly reports and statistics
- Administration: Knowledge of transport services available, distances and geographic locations from Port Macquarie to Tweed Heads and clients travelling from Northern NSW to Qld medical facilities to select most efficient resource
- Complete referral documentation as information is given
- Request client monetary contribution
- Eye to detail, transfer correct information
- Complete a fax or email to selected transport provider, all required information to enable correct pick – up, to destination and return client within the timeframes
- Save information, fax, email, print and file
- Maintain information and files ready if a problem arises, changes made, or service cancelled
- Prioritise workload to accommodate referrals received directly from clinicians or doctors to arrange same day transport
- Good time management, prioritise workload, teamwork, being organised and able to utilise the most efficient and cost saving resources available to achieve best outcomes
- Personal appearance, professionalism, adhering to Code of Conduct and abiding by confidentiality are also required in my current role
- Collaboration: Negotiate with transport providers fixed fares, cheaper rates for specific journeys
- Work closely with Refugee Clinic – non English speaking refugees, arrange transport so clients can attend various Specialist, Allied Health appointments during their first year of residency
- Strong work ethics with all stakeholders, transport providers, clinicians, agencies and general public to ensure service outcomes are meet within deadlines and as requested
- Aboriginal Outposts and communities – to enhance health awareness and the importance of attending appointments
- Worked with Elders and was part of Aboriginal Health Committee to discuss issues and best way of achieving positive outcomes while maintaining cultural awareness.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Mid North Coast Local Health District - PFT
Recruitment Officer (secondment)
05.2019 - 11.2019
- All aspects of ROB Recruitment process, previously known as eRecruit
- Advertising, interview process notifications, culling, eligibility lists, contracts, close of files, update payroll
- Assist Conveners to problem solve and complete tasks
- Ability to understand, determine and apply correct Awards and entitlements per job classification
- Lodge applications for: Working with Children, National Criminal Records Check, Service Check Register
- Workforce Mailbox – review all emails and reassign to appropriate area for actioning: HR, Stafflink, Managers, Payroll, Conveners and recruiters
- Notify Health & Vaccination Staff for new employee immunization status
- Met KPI’s to ensure smooth transaction throughout process
- Evaluate & coordinate documentation to achieve Appointment Contract, as per Audit requirements
- Ensure the approved vacancy has followed and adhered to strict guidelines throughout the recruitment process to ensure EEO and anti-discrimination policies followed
- Collate paperwork as per documentation checklist, Audit Report & advertised position Essential criteria guideline met
- Distribute ‘Unsuccessful’ and ‘eligibility’ letters, retain a copy of data sent
- Ensure 2 Referee reports have been obtained for all appointed applicants & eligibility list applicants
- Ensure approved advertised vacancy equals appointed applicants’ application & CV: hours, job description, essential criteria & qualifications required
- Scrutinise documentation to ensure Visa’s, work permits have followed policies and guidelines set by Department of Immigration & Multicultural & Indigenous Affairs
- Lodge information to obtain Criminal Record Clearance
- View payroll to verify: rates of pay, employment status, payroll numbers, cost codes, hours worked etc
- Refer to NSW Health Industrial Awards, Agreements and Determinations to obtain information of Employment Conditions and Awards – conditions & allowances
- Liaise with managers, convenors & Employment Service Officers
- Complete Appointment File: reevaluate & combine all information
- Submit all documentation & supporting information to obtain signoff from Manager
- Distribute Appointment Packages to successful applicants
- Register a copy of the signed contract with documentation, to payroll for processing
- Ensure entire process has been documented & dated
- On appointed days - recruitment message-bank
- Complete work requirements within tight deadlines, upholding confidentiality and working as part of a team to achieve objectives
- Build a strong working network / teamwork with convenors, managers and upper management via clear, professional and friendly communications.
Mid North Coast Health District - PFT
Training Co-Ord - CERNER PAS Southern Project Team
01.2002 - 09.2005
- All facility staff from Coffs Harbour to Port Macquarie in new system
- Extensive communications with site management & staff to obtain information- staffing numbers & position titles to structure Training Schedules needs during the 5 – 6 weeks training timeframe, per site
- Arrange room set ups at facilities, allocate trainers and super users, print and distributed training documentation
- Maintain spreadsheets of attendees per session
- Sessions per specific target groups ie: nursing, admin, ward staff, reception, doctor
- Liaised with site management & staff regarding CERNER Training Schedules so staff can be rostered to attend appropriate training sessions and backfill arranged
- Kept detailed records of attendances, no shows, rescheduled staff, deleted and rearranged class topics as needed via Pathlore database
- Produced handouts, certificates, collate evaluation sheets for Trainers
- Assist produce monthly Cerner PAS Newsletter, circulate throughout NCAHS
- Attend PAS Steering Committee Meetings with Area Executives & Site personnel, on a monthly basis
- Responsible for taking of minutes & distribution to Members
- Attended PAS Team Meetings on a weekly basis via tele-conference
- Reconciliation: Identify, repair and delete duplicate Medical Records Number via CERNER Combine Tool within same facilities & Duplicate MRN’s via CERNER Match Queue Tool across area facilities
- Area UPI (Unique patient Identification) Reconciliation Officer
- Attend Implementation Meetings as required throughout NCAHS
- Assisted NCAHS Cerner Implementation Team as required
- Word processing documents, newsletters, e-mail
- Completed site visits to audit NCAHS / PMBH facilities to ascertain P.C / Printers & Workstation requirements for upcoming Cerner Implementation
- Compilation of acquired information / data via Excel Spreadsheets
- Liaised with facility Managers & Staff to discuss Audits & requirements
- Access CERNER, HOSPAS, CHAp, WinPAS to research & collect demographic information pertaining to specified clients, as requested
- Note and document minutes of PAS Steering Committee Meetings, produce Agendas, arrange room bookings & requirements
- Maintained referenced and clearly indexed Filing Cabinets for access to information as needed with deftness
- Attended to staff inquiries via telephone or Email contact
- Monitor responses & organise staff attendance to site Cerner Demo's
- Organised meetings, venues, vehicles, equipment and catering for Team Members, as required, at any given site throughout NCAHS
- Produced and distributed information fliers to facilities as required
- Worked as part of a team to achieve Projects Goals & Timelines
- Monitored office stationery supplies, order as required.
Mid North Coast Local Health District - PFT
Various Administrative Roles
01.2001 - 01.2002
- Fleet office – Fleet Manager Assistant
- Data entry of fleet car mileage’s (Figtree)
- Filing of mileage sheets on completion
- Updated staff driving records
- Word processing
- Telephone enquiries from various motor vehicle establishments concerning vehicle service and maintenance
- Staff enquires via the telephone concerning availability of motor vehicles, face to face for general enquires concerning availability and allocation of vehicles
- Allocation of fleet cars for staff use on a day-to-day basis via a whiteboard system
- Main Reception Office - Port Macquarie Community Health
- Conduct 'search' for client Medical Records Number before allocating, updating, entering data
- Data entry of client Occasions of Service for various Community Health Teams (CHAp)
- Client service and enquires via the front counter and telephone
- Interaction with staff via the telephone and face to face
- Transferred telephone calls received from internal and external sources to required locations
- Allocate appointments to clients for various services and clinics
- Filed Medical Records using Terminal Digit Filing System
- Records filed within a secure, isolated filing room
- Compile new client files, refile client records, pull records and insert tracers
- Maintained accurate information within Medical Records pertaining to demographic information
- Clinics Area Reception - Port Macquarie Community Health
- Worked unsupervised for 8-hour work periods as required
- Handled a large volume of telephone enquiries from, Medical Practitioners, Welfare agencies, clients both new and current and staff
- As per duties description for the main office
- Arranged and entered client appointments in appropriate Service / Clinic booking system
- Data entry of client Occasions of Service for various Community Health Clinic (CHAp)
- Filing – made up new client files, refiled client records, pull records and insert tracers
- Typed letters as required and dictated by Clinicians
- Office Assistant to Manager Community Health Port Macquarie
- Word processing
- Document binding
- Photocopying
- Filing
- Assist in the office as required.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Mid North Coast Health District - PPT
Hospital Assistant Grade 2
01.1997 - 01.2001
- Adhered to strict Infection Control guidelines to maintain standards and prevent cross-contamination
- Manual Handling controls and guidelines followed
- General cleaning using appropriate equipment & color coding in designated areas
- Set up and prepare clinics on a daily basis as needed
- Prepared Board Room and meeting rooms as required
- Worked to time schedules
- Ordered stores for various departments
- Ordered linen for PMHC site
- Contacted companies to maintain Material Safety Data Sheet register
- Conducted 6 monthly housekeeping audits to Camden Haven Community Health Centre.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Factory Assistant - PPT
Red Lion Laundry
01.1986 - 01.1993
- Various processing of Industrial Laundry
- Handled contaminated waste in the approved and appropriate manner
- Operated machinery
- Worked as part of a team within tight schedules
- Maintained and achieved a high level of hygiene and quality
- Worked day and night shifts
- Prepared orders for restaurants and motels as required on a day-to-day basis
- Adhered to strict Infection Control guidelines to maintain standards and prevent cross-contamination.
- Handled sensitive materials with care, ensuring proper storage conditions were met at all times for maximum product lifespan.
Waitress - Casual
Whar Hing Chinese Restaurant
01.1982 - 01.1987
- Operated cash register
- All aspects of dining room service
- Attended to table bookings
- Customer service and interaction via counter service, table service, and telephone orders, bookings, and inquiries
- Re-set restaurant as required.
Revenue Clerk - PFT
St George County Council
01.1976 - 01.1982
- Word processing
- Customer service via inquiry counter
- Receipting of paid accounts
- Filing of computer data sheets
- Telephone inquiries concerning payment of accounts both from staff and customers
- Banking on a day-to-day basis
- Worked to very tight schedules
- Balance cashier takings at regular intervals during the day
- Checked data printouts against receipts taken, follow up on any discrepancies.
Education
Kogarah High School
Kogarah, NSWSkills
- Client Scheduling & Consultation
- Client & workplace meeting facilitation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Task Prioritization
- Self Motivation
Certification
Current Class C driver’s license
Educationcertificates
- First Aid & Defibrillator Certificate, 2023
- Certificate of Achievement – Principles of Project Management, 2015
- Advanced Medical Terminology, 2009
- Customer Service & Administration, 2009
- Supero – Basic ‘Look – up’ Payroll System, 2007
- Cerner PAS Basic Training & Scheduling, 2005
- Pathlore – Training Scheduler, 2004
- Microsoft Access Course, 2003
- Certificate 4 – Frontline Management, 2002
- Managing Electronic Records – managing Email, 2002
- Train Small Groups, 2002
- Certificate 4 – Human Resources, 2000
- Certificate 3 – Information Technology, 1997
- Tour Directing and Guiding Certificate, 1996
- Travel Certificate, 1995
- Office Administration Advanced Certificate, 1991
- School Certificate, 1975
Committeescommunity
- Electoral Commission – Work on Polling Day – Local Government Election, State Election and Federal Elections
- Part Owner / Director of Wauchope Taxis – drive as needed
- Chairperson OH&S Committee, PMHC (2000-2005)
- Numerical Profile Committee (2001-2005)
- Heavily involved with three sub committees preparing for August 2003 Numerical Profile Inspection
- Organised and prepared Housekeeping for Numerical Profile survey
Preferredname
Lyn
Computerprograms
- Qld Birth Deaths & Marriages – lodgement of death & cremation information
- Compass – Oracle program – Procurement, receipting, sales, banking.
- Protecht – Work, Health & Safety – upload, complete forms, assign tasks
- Sharepoint – All things Invocare – how to, where to go, who to contact, educational training
- Scanner device for stock control and audit
- EFTPOS – complete Cabcharge and debit card transactions
- Smart Move – taxi system
- ROB – Recruitment System
- TRIPs – Transport Database
- My Aged Care – referral lodgment
- Mosiaq – Cancer Patients – run schedules.
- Microsoft XP
- Word Processing
- Excel – Spreadsheets (basic functions)
- Outlook / Email
- Powerpoint
- Fax & photocopy & scanning
- Access Database
- ERecruit – Recruitment System (in house)
- CERNER – Hospital Patient Admin System
- Health TRIPS database – main tool for Health Transport
- CHAp – Community Health Database.
- Supero (Payroll System – Search & look –up)
- Pathlore (Training Tool)
- Criminal Record Check Lodgement database
References
Will provide on request.
Hobbies and Interests
- Reading
- Gardening
- Bush Walking
Timeline
Administration Arranger - PFT
Simplicity Funerals (Invocare Australia)
05.2023 - Current
Fill - PPT
Woolworths Group – Big W
03.2022 - 05.2023
Nightfill - Casual
Coles
02.2022 - 03.2022
Mid North Coast Local Health District - PFT
Recruitment Officer (secondment)
05.2019 - 11.2019
Taxi Driver \ Owner
Wauchope Taxis
10.2018 - 12.2021
Mid North Coast Local Health District - PFT
Health Transport Unit
11.2008 - 08.2021
Mid North Coast Health District - PFT
Training Co-Ord - CERNER PAS Southern Project Team
01.2002 - 09.2005
Mid North Coast Local Health District - PFT
Various Administrative Roles
01.2001 - 01.2002
Mid North Coast Health District - PPT
Hospital Assistant Grade 2
01.1997 - 01.2001
Factory Assistant - PPT
Red Lion Laundry
01.1986 - 01.1993
Waitress - Casual
Whar Hing Chinese Restaurant
01.1982 - 01.1987
Revenue Clerk - PFT
St George County Council
01.1976 - 01.1982
Kogarah High School
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