Lynette Reader
Retail Assistant Manager
Banksia Grove ,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist /Sales Assistant
MidlandBrick / Boral
Subiaco, WA
10.2013 - 12.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Kept records in CRM to maintain customer data.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Sorted, received and distributed mail correspondence between departments and personnel.
Sales Assistant /Supervisor
Crossroads Lunch Bar
Burnie, TAS
04.2011 - 09.2013
- Supported loss prevention goals by monitoring shopper behavior.
- Input credit and debit card payments in POS system to complete purchases.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
- Contributed to team objectives in fast-paced environment.
- Worked independently with minimal supervision.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Trained new employees on customer service, money handling and organizing strategies.
- Exceptional computer skills
- Presented professional image consistent with [Company]'s brand values.
- Built relationships with customers and community to promote long term business growth.
Assistant Manager
No.25 Family Restaurant
Burnie, TAS
02.2000 - 04.2011
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored security and handled incidents calmly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
TCE - Completed - Hospitality Administration And Management
Hellyer College
Burnie 02.2004 - 12.2006
Skills
Staff Management
Policies and procedures
Business Development
Systems and software programs
Opening and closing procedures
Decision-making skill
Dependable and reliable
Employee scheduling
Recordkeeping strengths
Account management
Staff education and training
Money handling abilities
Creative problem solving
Stocking and replenishing
Complaint resolution
Timeline
Receptionist /Sales Assistant
MidlandBrick / Boral
10.2013 - 12.2017
Sales Assistant /Supervisor
Crossroads Lunch Bar
04.2011 - 09.2013
TCE - Completed - Hospitality Administration And Management
Hellyer College
02.2004 - 12.2006
Assistant Manager
No.25 Family Restaurant
02.2000 - 04.2011