Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynette Robertson

Tascott, Central Coast ,NSW

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

TBE Environmental Pty Ltd
09.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed quoting, opening projects, invoicing, fleet management and debt collection.
  • Assisted in recruiting, hiring and training of team members. Implemented expense cards for staff to use whilst working away from home.
  • Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications.
  • Increased profit and team efficiency by streamlining operations, introducing new systems and methods.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms, including changing the internal phone system and mobile phone contracts, saving over $12,000 per year.

Office Manager

Forum Properties
09.2004 - 09.2017
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with clients, other teams within the complex and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Data Processor

Avon And Somerset Constabulary
06.2003 - 06.2004
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Examined, categorised, and sorted incoming documents.
  • Responded to internal and external requests for information.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Maintained organised filing system to facilitate easy retrieval of documents.
  • Collated files for officers to use in court.
  • Answered customer queries, by telephone and letter, including checking camera film, camera data and printing images from negatives.

Secretary

Jones King Partnership
05.1998 - 06.2002
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Certificate IV - Accounting And Finance

Oten
Sydney, NSW

GNVQ Art & Design - Art

Brunel College
Bristol, UK

Administration, Customer Service, IT & Floristry - Various

City & Guilds

Skills

  • Staff Management
  • Management Training
  • Leadership
  • Negotiation
  • Staff Development
  • Employee Motivation
  • Customer Relationship Management
  • Superb Time Management Skills
  • Purchasing and Procurement
  • Microsoft Office Suite Expertise
  • Employee Relations
  • Business Administration

Certification

Occupational First Aid - exp. 18 May 2026

Timeline

Operations Manager

TBE Environmental Pty Ltd
09.2018 - Current

Office Manager

Forum Properties
09.2004 - 09.2017

Data Processor

Avon And Somerset Constabulary
06.2003 - 06.2004

Secretary

Jones King Partnership
05.1998 - 06.2002

Certificate IV - Accounting And Finance

Oten

GNVQ Art & Design - Art

Brunel College

Administration, Customer Service, IT & Floristry - Various

City & Guilds

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Lynette Robertson