Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Lynette Saunders

Woodberry ,NSW

Summary

At Pawsawhile Boarding Kennel, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. My leadership in staff management and animal care expertise resulted in a notable increase in repeat business. Demonstrating exceptional problem-solving and communication skills, I successfully implemented health and safety protocols, contributing to a safer, more efficient kennel environment.

Overview

2012
2012
years of professional experience

Work History

Kennel Manager

Pawsawhile Boarding Kennel
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Cared for animals for up to Number nights during owner absences.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Coordinated volunteer programs that supported daily operations while providing valuable experience for participants.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Communicated Timeline with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Service Station Manager

Woolworths
10.2000 - 10.2011
  • Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
  • Created an attractive atmosphere in the retail area by strategically arranging products that encouraged impulse purchases.
  • Drove fuel sales through effective pricing strategies that catered to fluctuating market trends while maximizing profitability.
  • Maintained cleanliness standards throughout the facility by assigning tasks responsibly among staff members.
  • Ensured compliance with federal, state, and local regulations by maintaining accurate records and conducting regular audits.
  • Established performance benchmarks for staff members, regularly reviewing progress towards goals and providing constructive feedback for improvement.
  • Handled customer complaints professionally and promptly, resolving issues to maintain high levels of satisfaction.
  • Organization of employees'' shifts efficiently which resulted in increased productivity at the service station.
  • Performed regular equipment maintenance checks to reduce downtime due to malfunctions.
  • Collaborated with upper management on strategic planning initiatives to drive business growth and expansion.
  • Enhanced customer satisfaction by implementing efficient service station procedures and processes.
  • Monitored inventory levels closely, adjusting orders as necessary to prevent stockouts or excess stock accumulation.
  • Analyzed financial data to identify areas for cost reduction while maintaining quality service standards.
  • Optimized scheduling practices to ensure adequate staffing during peak hours without incurring unnecessary labor costs.
  • Managed daily operations for optimal performance, streamlining workflow and reducing waste.
  • Implemented safety protocols to minimize workplace accidents, creating a secure environment for both employees and customers.
  • Ensured seamless communication within the team by holding regular meetings focused on addressing concerns or sharing updates.
  • Led a team of service station employees, providing training and guidance to improve overall productivity and efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.

Front End Supervisor

Jewels Food Stores
12.1992 - 09.2000
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Improved customer checkout experience with introduction of faster, user-friendly payment systems.
  • Initiated rewards program for employees, resulting in increased motivation and job satisfaction.
  • Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
  • Enhanced team morale and productivity by implementing weekly feedback sessions.
  • Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
  • Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
  • Improved efficiency, optimizing layout of front end to reduce customer waiting time.
  • Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
  • Ensured compliance with inventory management procedures, reducing discrepancies and losses.
  • Reduced employee turnover by creating supportive and inclusive work environment.
  • Fostered strong communication between front-end team and other departments, improving overall store operations.
  • Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
  • Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
  • Led by example in customer interactions, setting high standard for service that team members followed.
  • Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
  • Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
  • Managed inventory levels at checkout, ensuring that high-demand items were always available.
  • Addressed and resolved customer complaints, restoring customer confidence and loyalty.
  • Implemented safety protocols for front end, ensuring safe shopping and working environment.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Promoted business' development by building and maintaining relationships with new clients.

Education

Waratah High School , Waratah, NSW

Skills

  • Animal care expertise
  • Pet grooming techniques
  • Safety procedures
  • Animal behavior
  • Sanitation protocols
  • Infection control
  • First aid training
  • Staff management
  • Policy enforcement
  • Care management
  • Facility maintenance
  • Nutrition management
  • Employee monitoring
  • Veterinary care
  • Medical monitoring
  • Kennel recordkeeping
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Team building
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Managing operations and efficiency
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Training and development
  • Operations management
  • Goal setting
  • Team development
  • Professionalism
  • Good judgment
  • Interpersonal communication
  • Task delegation
  • Quality control
  • Complex Problem-solving
  • Documentation and reporting
  • Strategic planning
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Schedule management
  • Sales strategy
  • Staff training
  • Preventive Maintenance
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Project management
  • Talent acquisition
  • Crisis management
  • Employee development
  • Interpersonal relations
  • Administration and reporting
  • Performance evaluation
  • Risk management
  • Emergency response
  • Professional demeanor
  • Problem-solving aptitude
  • Shift scheduling
  • Performance management
  • Pricing strategy
  • Market research
  • Onboarding and orientation
  • Performance tracking and evaluation

Additional Information

References

Timeline

Service Station Manager - Woolworths
10.2000 - 10.2011
Front End Supervisor - Jewels Food Stores
12.1992 - 09.2000
Kennel Manager - Pawsawhile Boarding Kennel
Waratah High School - ,

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Lynette Saunders