Lynette Smith
Ashmore,Queensland
Summary
Having over 30 years of experience providing Customer Service and Communication, i found my time in Construction Allocations fine-tuned a proactive resolution-based mindset. Becoming a unique puzzle solver with quick adaptation & ability to switch gears.
Working for companies with strong focus on safety procedures and standards.
I am friendly, engaging, attentive and motivated. Enjoy working in a team and independently. I am an asset to any company and team I work with.
Outside of a job role I pursue brushing up my knowledge across varied topics and being out in nature.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Operations Assistant
Gutter-Vac ACT
Chapman, ACT
11.2023 - Current
- Remote work from home position
- Coordinated and scheduled appointments with clients, customers, and vendors.
- Organized files, both digital and physical, ensuring accuracy and completeness of information stored therein.
- Entered data into database systems accurately and efficiently.
- Monitored deadlines for tasks assigned to team members in order to keep projects on track.
- Followed up with team members regarding progress on assigned tasks.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided administrative support to ensure the smooth running of office operations.
- Processed incoming and outgoing mail, including sorting and distributing documents as needed.
- Answered phone calls and responded to emails in a professional manner.
Director
Active Bodyworx
ASHMORE, Qld
07.2006 - Current
- Small business owner since 2006.
- Remedial Massage and further body knowledge to be able to assist clients in improved well-being.
Office Administration Assistant
TFH hire Services
Pialligo, Canberra
01.2023 - 10.2023
- Organizing and maintaining filing systems, both manual and electronic.
- Answering telephones and directing calls to appropriate staff members.
- Greeting clients or visitors as they enter the office.
- Ordering office supplies and equipment as needed.
- Managing incoming mail by sorting, distributing, scanning or archiving as required.
- Tracking project progress using software applications such as MS Project or Excel.
- Performing data entry tasks into various databases when needed.
- Preparing invoices for payment processing using accounting software programs.
- Updating customer information in the database system.
- Assisting with onboarding of new employees including setting up accounts and access rights.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Facilitated communication within the office and with external partners.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Allocator
Boral Construction Materials
Port Melbourne
07.2012 - 12.2021
- Coordinating truck movements and deliveries of a time sensitive product (premixed concrete) within a time frame of customer expectations
- I use my knowledge of traffic and regions to effectively execute the days scheduled deliveries
- I also plan for the coming days and weeks for the workload from multiple locations within Melbourne Metro, Geelong and South Australia
- Boral use Microsoft Teams for communication, meetings, and resource conversations
Customer Service/Allocation/Administration
Holcim
West Melbourne
01.1999 - 05.2012
- Customer service through the Call Centre phones system of the Central Dispatch
- Allocating trucks to deliver orders in a timely and cost effective way
- Administration data accuracy checks prior to uploading the resolved the day, assessing and resolving any Driver payment queries
- I maintained the database, via SAP system, for Concrete products, projects and sales
- Used 4 different systems in my time with the company
Manager (delivery based restaurant)
Pizza Hut
Melbourne
02.1990 - 01.1999
- Beginning as a customer staff member in the kitchen, to creating products and grew into the role of Manager with a passion for customer satisfaction
Education
IRIDOLOGY, SCLEROLOGY, HEALTH -
Tyler Tolman Academy
09.2020
REMEDIAL MASSAGE -
Australian Institute of Massage
Elsternwick01.2006
Some College (No Degree) - Multiple Modalities
Personal Development
Skills
- Scheduling
- Solution focused mindset
- Proactive
- Resourceful
- Planning work frames
- NLP
- Remedial Massage
Languages
English
Awards
Most Improved student - Concrete Knowledge and Development course
Affiliations
- Personal development improves my self awareness and communication with others.
Accomplishments
- Volunteering one Monday per month to give back to those that otherwise would not have access to my business services due to their circumstances
Certification
- Remedial Massage Therapy
References
References available upon request.
Timeline
Operations Assistant
Gutter-Vac ACT
11.2023 - Current
Office Administration Assistant
TFH hire Services
01.2023 - 10.2023
Allocator
Boral Construction Materials
07.2012 - 12.2021
Director
Active Bodyworx
07.2006 - Current
Customer Service/Allocation/Administration
Holcim
01.1999 - 05.2012
Manager (delivery based restaurant)
Pizza Hut
02.1990 - 01.1999
IRIDOLOGY, SCLEROLOGY, HEALTH -
Tyler Tolman Academy
REMEDIAL MASSAGE -
Australian Institute of Massage
Some College (No Degree) - Multiple Modalities
Personal Development
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