Lynette Vint
Cairns
Summary
Currently 63 years of age with a proven track record of loving the fashion/ retail industry l understand customer service is key, but most important for any woman, creating a unique experience for the client is a guarantee for a repetitive shopper.
l'm a qualified jeweller by trade running my own business for 12 years, l've had the satisfaction of creating beautiful engagement and wedding rings for many lovely ladies, some l still keep in contact with today. I closed my business due to the industry changing and hand made jewellery was taken over by mass production companies.
l had always trained at a health club, and through being in the right place at the right time l ended up managing a chain of Health Clubs, Genesis for about 7 years, then finally l moved to retail.
At the end of 2022 we decided to fullfill a dream of sailing around Australia so we sold our property, purchased our beautiful yacht here in Cairns which we now call home. We have just arrived back from a two year trip sailing down to Victoria and back to Cairns which was an incredible experience.
Overview
11
11
years of professional experience
Work History
Store Manager
Evangelines Boutique
Moncton Canada
04.2015 - 01.2022
- Led daily operations, ensuring optimal inventory management and store presentation.
- Trained and mentored staff to enhance customer service and operational efficiency. (2 Permanent staff and Christmas Casual staff)
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager/Area Manager of Operations
Cocolatte Fashion
Westfield, Narre Warren
01.2011 - 02.2014
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Implemented visual merchandising strategies to enhance product presentation with head office.
- Trained and developed staff on sales techniques and customer service best practices.
- Oversaw budget management, ensuring adherence to financial targets to ensure my store reached monthly KPIs
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
High School Diploma -
House of Hawke
Northcote, VICSkills
- Customer service, by creating the experience
- Closing the sale
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
- Retail inventory management
- Shift scheduling
- Store merchandising
- Team motivation
- Store displays
- Retail sales techniques
Timeline
Store Manager
Evangelines Boutique
04.2015 - 01.2022
Store Manager/Area Manager of Operations
Cocolatte Fashion
01.2011 - 02.2014
High School Diploma -
House of Hawke