Lynette Vint
Cairns
Summary
Currently 63 years of age with a proven track record of loving the fashion/ retail industry l understand customer service is key, but most important for any woman, creating a unique experience for the client is a guarantee for a repetitive shopper.
l'm a qualified jeweller by trade running my own business for 12 years, l've had the satisfaction of creating beautiful engagement and wedding rings for many lovely ladies, some l still keep in contact with today. I closed my business due to the industry changing and hand made jewellery was taken over by mass production companies.
l had always trained at a health club, and through being in the right place at the right time l ended up managing a chain of Health Clubs, Genesis for about 7 years, then finally l moved to retail.
At the end of 2022 we decided to fullfill a dream of sailing around Australia so we sold our property, purchased our beautiful yacht here in Cairns which we now call home. We have just arrived back from a two year trip sailing down to Victoria and back to Cairns which was an incredible experience.
Overview
11
11
years of professional experience
Work History
Store Manager
Evangelines Boutique
04.2015 - 01.2022
- Led daily operations, ensuring optimal inventory management and store presentation.
- Trained and mentored staff to enhance customer service and operational efficiency. (2 Permanent staff and Christmas Casual staff)
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager/Area Manager of Operations
Cocolatte Fashion
01.2011 - 02.2014
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Implemented visual merchandising strategies to enhance product presentation with head office.
- Trained and developed staff on sales techniques and customer service best practices.
- Oversaw budget management, ensuring adherence to financial targets to ensure my store reached monthly KPIs
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
High School Diploma -
House of Hawke
Northcote, VICSkills
- Customer service, by creating the experience
- Closing the sale
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
- Retail inventory management
- Shift scheduling
- Store merchandising
- Team motivation
- Store displays
- Retail sales techniques
Timeline
Store Manager
Evangelines Boutique
04.2015 - 01.2022
Store Manager/Area Manager of Operations
Cocolatte Fashion
01.2011 - 02.2014
High School Diploma -
House of Hawke