Lynette Willoughby
Parkes,NSW
Summary
Mature professional with over 12 + years of experience providing care to a wide variety of aged care patients as well as a more recent career assisting the needs of teachers and pupils within a classroom setting. Possesses a certificate III and IV in aged care as well as established skill set which has allowed for employment as a schools learning support officer. Looking to obtain further employment within an industry where a positive impact can be made.
Overview
26
26
years of professional experience
Work History
Schools Learner Support Officer
NSW Department Of Education
09.2021 - 05.2024
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving support process during team meetings, resulting in significant workflow enhancements.
- Assisted teachers with supervision and care of group of children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
- Copied, organised and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Personal Care Assistant
Southern Cross Care
01.2009 - 04.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with self-administered medications.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Planned activities to encourage movement, stretching, and strength building.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Assistant
Coles Myer Group
01.2006 - 01.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Assistant
Kmart, Coles Myer Group
01.2005 - 12.2006
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Located merchandise across various stores to address customer needs.
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Teachers Aid
Department Of Education
01.1998 - 12.2005
- Assisted teachers with supervision and care of group of children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Completed daily reports on attendance and disciplinary performance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported planning and preparation for culturally-diverse class sessions.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Shared important information with students concerning upcoming assignments and tests.
Education
Certificate IV - Aged Care
TAFE
Parkes11.2013
Certificate III - Aged Care
TAFE
Parkes, NSW12.2011
High School Diploma -
Yass High School
Yass, NSW12.1974
Skills
- Patience and Empathy
- Special Needs Student Assistance
- Materials Management
- Positive Reinforcement
- Child Development Understanding
- Teacher Support
- Student Engagement
- Classroom Organization
- Small Group Instruction
- Special Education Support
- Collaboration with teachers
- Behaviour monitoring
- One-to-One Instruction
- Field Trip Supervision
- Behavior Management
- Learning style adaptation
- Numeracy support
- Recess and Lunch Break Assistance
- Student and parent relations
- Effective Communication
- Positive Attitude
- CPR and First Aid
- Collaborative Teamwork
- Cleaning and sanitizing
- Behavior redirection
- Reading and Writing Support
- Preparing Instructional Materials
- Goal-Oriented
- Cash Register Operation
- Point of sale operation
- Opening and closing procedures
- Customer Needs Assessment
- Display building
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Goal-Driven
- Flexible Hours
- Documentation And Reporting
- Basic Mathematics
- Cash Register Operation
- Point of sale operation
- Opening and closing procedures
- Customer Needs Assessment
- Display building
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Goal-Driven
- Flexible Hours
- Documentation And Reporting
- Basic Mathematics
References
Vicki Warwick - 0407282605
Lyn Parker - 0487894540
Dianna Shanks - 0407406502
Nerina Water - 0415146342
Timeline
Schools Learner Support Officer
NSW Department Of Education
09.2021 - 05.2024
Personal Care Assistant
Southern Cross Care
01.2009 - 04.2021
Sales Assistant
Coles Myer Group
01.2006 - 01.2009
Sales Assistant
Kmart, Coles Myer Group
01.2005 - 12.2006
Teachers Aid
Department Of Education
01.1998 - 12.2005
Certificate IV - Aged Care
TAFE
Certificate III - Aged Care
TAFE
High School Diploma -
Yass High School
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