Lynh Nguyen
Liverpool
Summary
Dynamic Payment Officer with proven expertise at Qudos Bank, excelling in accounts and reconciliation. Recognised for enhancing financial efficiency and accuracy through meticulous transaction monitoring and strong organisational skills. Adapt at fostering teamwork and resolving discrepancies, ensuring timely payments while maintaining high service standards. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals.
Overview
13
13
years of professional experience
Work History
Payment Officer
Qudos Bank Head Office
12.2019 - Current
- Reconcile daily bank statements with internal financial records
- Reconciled documentation against budget requirements and ledgers
- Balancing branch tellers
- Investigate and resolve discrepancies and outstanding items
- Liaise with internal departments to clarify transactions
- Prepare monthly reconciliation reports and summaries for management
- Assist in month-end and year-end closing processes
- Processed accounts payable and receivable
- Managed a high volume of invoices efficiently, ensuring timely payment while minimising errors
- Maintained records of all bank transactions and supporting documentation
- Supported audit and compliance requests related to cash flow and transactions
- Processed direct entry files
- Assist with customers enquiries for Direct Entry, BPay, Statements and Osko payments
- Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines
Settlement Officer
Thorn Group
07.2019 - 12.2019
- Doing KYC and conducting credit checks, and determining client risk profiles
- Provide customer service to suppliers, customers and brokers regarding their application
- Reduced errors in settlement documents by implementing a thorough review process before final submission
- Maintained strong relationships with clients, fostering trust and credibility as their settlement officer
- Maintained turnaround times and high-quality service standards in a fast-paced environment
- Initiated proactive problem-solving measures by anticipating potential challenges within the settlement process and taking appropriate action
- Working closely with Applications and Credit Departments before settling the contract
Banking Consultant
ANZ Branch Bankstown
04.2016 - 07.2019
- Cash handling & balancing
- Customer service excellence
- Opening & closing bank accounts
- Helped customers open new accounts and provided guidance on banking features
- Processed account maintenance, direct debits, and online banking queries
- Processing deposits & withdrawals
- Foreign currency & cheque handling
- Cross-selling banking products
- Ordering and sending cash to Armaguard
- Compliance & KYC/AML procedures
- Problem solving & dispute resolution
- Processed account maintenance, direct debits, and online banking queries
Sales Assistant
Feminic
08.2014 - 03.2016
- Stock replenishment & merchandising
- Cash handling & EFTPOS
- Fitting room assistance
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers
- Processed transactions accurately while maintaining a high level of customer service
- Helped customers locate products and checked store system for merchandise at other sites
- Met and exceeded sales targets consistently, contributing to overall team success
Receptionist
Dr Nguyen Manh Tien
02.2012 - 08.2014
- Patient scheduling & appointment management
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Handling referrals & specialist bookings
- Filing & recordkeeping
- Confidentiality & privacy
- Data Entry & invoice processing
- Accounts payable & receivable
Education
Bachelor of Business - Business
University of Western Sydney
Sydney, NSW06-2014
Diploma - Marketing
TAFE NSW
NSW11-2010
Certificate IV - Marketing
TAFE NSW
NSW06-2010
High School Diploma -
Liverpool Girls Highschool
NSW 11-2009
Skills
- Data entry skills
- Accounts payable & receivable
- General ledger
- Microsoft office & excel spreadsheets
- Cash management
- Transaction monitoring
- Financial statements
- Payment handling
- Accounting software
- Adaptability and flexibility
- Task prioritization
- Organization skills
- Teamwork
Languages
Vietnamese
Native or Bilingual
Timeline
Payment Officer
Qudos Bank Head Office
12.2019 - Current
Settlement Officer
Thorn Group
07.2019 - 12.2019
Banking Consultant
ANZ Branch Bankstown
04.2016 - 07.2019
Sales Assistant
Feminic
08.2014 - 03.2016
Receptionist
Dr Nguyen Manh Tien
02.2012 - 08.2014
Bachelor of Business - Business
University of Western Sydney
Diploma - Marketing
TAFE NSW
Certificate IV - Marketing
TAFE NSW
High School Diploma -
Liverpool Girls Highschool
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