Summary
Overview
Work History
Skills
Timeline
Generic

Lynley Belien

Hocking,WA

Summary

Dynamic Aftercare Manager with over 15 years of experience in the automotive industry. Skilled in staff management, product training, and sales reporting, consistently driving team performance and improving customer satisfaction through effective training and support initiatives.

Overview

26
26
years of professional experience

Work History

Aftercare Manager

John Hughes Group
Perth, WA
03.2025 - Current
  • Responsible for presenting and selling a range of aftermarket products, warranty's and accessories to New and Used vehicle buyers.
  • Provide customer support where needed.
  • Organise application of products and raising warranty's when required
  • Raising reports with sales stats for sales consultants and Management teams

Aftercare Manager

Barbagallo's
Perth, WA
10.2015 - 03.2025
  • Same description as above
  • Manage and Train New Aftercare Consultants.
  • Consult with Management on New products available for our diverse 12 Francise Dealership Group.
  • Manage the Application Centre's daily operations at Osborne Park.
  • Training on handover procedures with all new staff members
  • Weekly Management meetings

Subcontractor- Aftercare Consultants

Mercedes Benz Group
Perth, Wa
08.2013 - 09.2015
  • Supply qualified Aftercare Consultants for the 2 Dealerships- Bently, Osborne Park
  • Train and manage my staff in those sites to maintain their sales targets.
  • Report to Management monthly with results etc

Held contract until these were sold to the AHG Group

Aftercare Manager

Auto Classic
Perth, WA
02.2008 - 08.2013
  • Same duties as John Hughes and Barbagallos

Aftercare Manager

AHG Group
Perth, WA
01.2000 - 02.2008
  • Selling Products, Warranty's and accessories to New and Used Vehicle Clients.

Skills

  • Aftermarket sales
  • Warranty processing
  • Product training
  • Customer support
  • Sales reporting
  • Staff management
  • Training new Consultants

Timeline

Aftercare Manager

John Hughes Group
03.2025 - Current

Aftercare Manager

Barbagallo's
10.2015 - 03.2025

Subcontractor- Aftercare Consultants

Mercedes Benz Group
08.2013 - 09.2015

Aftercare Manager

Auto Classic
02.2008 - 08.2013

Aftercare Manager

AHG Group
01.2000 - 02.2008
Lynley Belien