Lynn Armstrong
Kilmore,VIC
Summary
Proven leader with extensive experience at Bunnings, adept in team leadership and safety program delivery. Excels in organizational skills and computer literacy, enhancing team efficiency and achieving strategic KPIs. Skilled in fostering customer relationships and driving business growth, demonstrating a commitment to excellence and innovation in dynamic environments.
Overview
27
27
years of professional experience
Work History
ASM
Bunnings
Seymour, Victoria
11.2006 - Current
- Leading teams with over 100 team members, with the team going home safe each night being the number one goal of my leadership role.
- Delivering and training on health and safety programs as they are renewed or rolled out.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Roster effectively to suit business and customers' needs, and roster to set budget requirements.
- Recruit and train new team members when required.
- Be flexible in working hours and in the needs that may arise in the business at times.
- Run the entire stocktake process for warehouses that have in excess of 40,000 lines.
- Deliver yearly team appraisals and 4, 7, 11-week follow-ups with new team members before their probationary time runs out.
- Filling in as the store manager when the occasion arises, i.e. When others are on annual leave..
- Work towards the business strategic goal each year to deliver on set KPIs.
- Coach and develop team members to deliver on the store KPI.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Build strong relationships with our trade customers to grow our business each year.
Store Manager
Jag clothing
Melbourne, Victoria
03.2002 - 11.2006
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented campaigns and promotions to help with developing goods and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Formed and sustained strategic relationships with clients.
- Developed strategies to maximize sales and profitability.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Warehouse Co-ordinator
discovery group
Collingwood, Vic
08.1997 - 03.2001
- Reviewed supplies inventory levels and purchased necessary items.
- Prepared orders by processing requests and supply orders, pulling materials, and packing boxes.
- Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins.
- Established safety protocols to be followed when operating machinery or moving heavy loads within the warehouse.
- Coordinated with the logistics team to schedule shipments and optimize delivery processes.
- Maintained inventory control by collecting stock location orders and printing requests.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate storage areas.
- Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
- Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations.
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
- Stacked and stored pallets in proper locations to keep warehouse clean and organized.
Education
High School Diploma -
Assumption College
Kilmore, VIC11-1992
Skills
- Computer skills
- Organizational skills
- Recordkeeping
- Basic math
- Active listening
- Attention to detail
- Training & Development
- Interpersonal communication
- Leadership
- Troubleshooting
- Remote office availability
Accomplishments
- Store manager of the year JAG 2003
- ASM at store of the year south division Bunnings 2024
Timeline
ASM
Bunnings
11.2006 - Current
Store Manager
Jag clothing
03.2002 - 11.2006
Warehouse Co-ordinator
discovery group
08.1997 - 03.2001
High School Diploma -
Assumption College