Lynn Baumann
Buderim,QLD
Summary
Self-motivated and enthusiastic worker with vast experience in many different fields. Committed to providing high-quality service for superior customer experience. Confident, hard working and committed to seeing results in whatever position im in. Positive, bubbly and down to earth personality with excellent interpersonal and relationship-building skills, improving customer satisfaction . Now looking to secure a new and challenging career within a position that aligns with my skills/experience and knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Supported Care Accomadation Pty.LTD.
08.2023 - 03.2025
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Support Worker
RESULTS
03.2022 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Dei Assistant
IGA Supermarket
05.2022 - 01.2023
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Pharmacy ASSISTANT
Nambour Amcal Chemist & Home Health Care
10.2021 - 12.2021
- Customer Service Register/Till work
- Cleaning Stock Display and Re stocking
- Customer ordering Familiar with store procedures, contracting and sales
- Sales & Product Knowledge
- Responsible for open and close of store.
- Knowledge of store polices & procedures .
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Exceptional computer skills
- Prepared and deliver customer sales quotes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked independently with minimal supervision.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
AIN - Aged Care Nursing Facility, Estia Health
10.2019 - 10.2021
- Working within a high care aged unit, providing support to RN Caring for older persons with long term nursing needs and dementia
- Assist residents with all daily activities and facilitated communication and help with boosting morale
- Manual Handling, Policies and Procedures Competent.
AIN – Aged Care Facility, IRT WOODLANDS
04.2016 - 10.2019
- All duties of ADLs, reporting, documenting
- Specialized in Lock up Dementia Ward
- Administrate of Medication
- Manual Handling, Policies and Procedures competent.
AIN, Private Hospital
01.2017 - 01.2019
- Providing direct Patient care and support
- Experience in Rehabilitation Ward and Surgical Ward
- Importance of promoting self-help and independence
- Familiar with Hospital Policies and protocol
- Providing ADLs and bed making, restocking, Time management and efficiency
- Great communication, written & documentation
- Professional repour with Rns and Medical Personnel
Education
Certificate III - Aged / Community Care, Disabilities & Individual
DP Training
Maroochydore, QLD04.2015
Skills
- Time Management and able to organize time and resources
- An enthusiastic, trustworthy, and reliable employee
- Uses initiative and positive attitudes with good work ethics
- Proven ability to work on own with minimal supervision and as part of team
- Excellent verbal /written communicator and able to interact well
- Compassionate and understanding as well as culturally aware
- Knowledge of relevant legislations and how to implement policies and practice
- Friendly, mature and excellent person-centered care
- Basic computer and technology skill with iPad and smart phone
- Education/ Qualifications
- Cash Register Operation
- Inventory Receipt
- Answering and Routing Calls
- Payment Processing
- Ordering and Stocking Medications
- Addressing Customer Inquiries
- Rewards Programs
- POS Transactions
- Prescription Filling
- Workplace Safety
- Staff Support
- Infection Control Policies
- Cash Counting
- Advising Patients
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Suggestive Selling
- Stocking and Replenishing
- Emotional support
- Personal hygiene assistance
- Dementia care
- Mobility assistance
- Meal preparation
- Housekeeping tasks
- Privacy and confidentiality
- Social support
- Compassionate care
- Medication organization
- Transportation services
- Client advocacy
- Mental health support
- Disability support
- Toileting assistance
- Client dressing
- ADL assistance
- Time management
- Respectful and compassionate
- Strong ethics
- Problem-solving
- End-of-life care
- Incident reporting
Certification
Blue Card ( Child Safety Check)
Yellow Card. ( NDIS Work Screening Check )
Drivers Licence
Own Reliable car & comprehensive insurance.
CPR & First Aid
Medication Competent.
Timeline
Personal Support Worker
Supported Care Accomadation Pty.LTD.
08.2023 - 03.2025
Dei Assistant
IGA Supermarket
05.2022 - 01.2023
Support Worker
RESULTS
03.2022 - 09.2023
Pharmacy ASSISTANT
Nambour Amcal Chemist & Home Health Care
10.2021 - 12.2021
AIN - Aged Care Nursing Facility, Estia Health
10.2019 - 10.2021
AIN, Private Hospital
01.2017 - 01.2019
AIN – Aged Care Facility, IRT WOODLANDS
04.2016 - 10.2019
Certificate III - Aged / Community Care, Disabilities & Individual
DP Training
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