Louise Croft
North Dandalup
Summary
Dynamic Emergency Department Clerk with South Metropolitan Health Service, skilled in maintaining patient confidentiality and efficient medical records organization. Proven ability to enhance patient care through effective communication and collaborative teamwork. Recognized for problem-solving skills during high-pressure situations, ensuring timely attention to patients and adherence to emergency protocols.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Emergency Department Clerk
South Metropolitan Health Service
02.2018 - Current
- Managed patient admissions and discharge processes to ensure efficient workflow in emergency department.
- Processed medical records using electronic health record systems, maintaining accuracy and confidentiality.
- Coordinated with healthcare professionals to facilitate timely patient care and effective communication.
- Oversaw inventory management of medical supplies, office supplies and maintenance issues, ensuring availability for critical situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all emergency department patients.
- Provided crucial support during high-volume periods, ensuring timely attention for all patients in need of emergency care.
- Promoted a clean, organized workspace for maximum efficiency while adhering to infection control protocols.
- Served as a liaison between medical staff, administration departments, patients, and families to address any concerns or issues that arose during treatment episodes within the emergency department setting.
- Participated in regular training sessions to stay updated on changing policies, procedures, and industry best practices.
- Ability to work unsupervised and prioritise actions from a large customer base.
- Displayed strong problem-solving skills by addressing unexpected issues related to patient care or administrative tasks, ensuring minimal disruptions to the overall functioning of the emergency department.
- Utilized multiple PC applications throughout day.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
PIMS Officer - Ward Clerk
South Metropolitan Health Service
11.2010 - 02.2018
- Managed patient records and ensured compliance with health regulations.
- Coordinated interdepartmental communication to streamline operational workflows.
- Training new Ward Clerks regarding best practices for administrative duties, contributing to a knowledgeable workforce to maintain high standards of service quality.
- Monitoring and updating patient boards, ensuring all pertinent information visible to clinical staff.
- Contribute to a positive ward atmosphere through friendly interactions with patients, families and staff members.
- Assist nursing staff with daily tasks, contributing
- Documented latest information in computer system and printed paperwork.
- Supported medical staff by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Expedite registration processes by accurately entering patient demographic data into TOPAS/Webpas.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Ensure staff and patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
Education
On Track Bridging
Murdoch University
Perth, WA01-2020
Cert 3 Business Medical Reception & Terminology
Rockingham TAFE
01-2006
Cert 2: Medical Reception & Terminology
Rockingham TAFE
01-2003
Office Administration
City Business College
Perth, WA01-2002
Skills
- Maintaining patient confidentiality
- Administrative support
- Coordinating appointments
- Knowledge of healthcare regulations
- Patient intake management
- Healthcare services administration
- Emergency protocols
- Efficient medical records organization
- Accurate medical transcription
- Proficient in medical terminology
- Collaborative teamwork
- Client support
- Effective time management
- Detail-oriented approach
Timeline
Emergency Department Clerk
South Metropolitan Health Service
02.2018 - Current
PIMS Officer - Ward Clerk
South Metropolitan Health Service
11.2010 - 02.2018
On Track Bridging
Murdoch University
Cert 3 Business Medical Reception & Terminology
Rockingham TAFE
Cert 2: Medical Reception & Terminology
Rockingham TAFE
Office Administration
City Business College
Software Experience
Microsoft Office Suite
BossNet
TOPAS
Webpas
EDIS
Professional References
Audrey King
Afterhours Supervisor/Emergency Clerk
Rockingham General Hospital
Audrey.King@health.wa.gov.au
Janet Scolyer
Emergency Nurse Co-Ordinator
Rockingham General Hospital
Janet.Scolyer@health.wa.gov.a