Lynn Hepburn
Clifton Grove
Overview
32
32
years of professional experience
Work History
Home Maker
01.2001 - Current
- Left workforce to look after elderly parents, unwell husband and grandchild.
Housewife - Immigrated 1992
My Family!
Sydney NSW
10.1992 - Current
Receptionist
Clear Skincare Clinics
Orange NSW
08.2023 - 05.2024
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to relevant specialist
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately balancing same at day end summary and closedown
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced office efficiency by performing timeous filing of client session reports, recording of client information.
- Corresponded with clients through telephone,
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing front office product inventory
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed the appointment "book" by proficient use of the Zanoti computer programme
- Played an instrumental role in maintaining a clean work environment by coordinating treatment room cleanliness and restocking of essential supplies.
- Organized, maintained and updated information in computer database.
Riding for the disabled
Orange, NSW
01.2016 - 01.2018
- Support of families dealing with disability
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility
Knox Grammar Clothing shop
Wahroonga, Sydney
01.1995 - 01.2001
- Manager
- Stock take and ordering
- Maintained a strong, professional relationship with parents,
- Planning, preparing for workdays and staffing
- Managing queries and complaints
- Attending to Administrative duties and managing cashflow
Education
St Pious Convent
East London South AfricaSkills
- Excellent time management
- Happy personality
- Critical thinker
- Professional
- Active and quick learner
- Take initiative frequently
- Communicator
- Organization skills
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Administrative Support
- Professional Demeanor
Hobbies and Interests
- Fashion
- Gardening
- Cooking
- Interior decorating
- Animals and Family
Timeline
Receptionist
Clear Skincare Clinics
08.2023 - 05.2024
Riding for the disabled
Orange, NSW
01.2016 - 01.2018
Home Maker
01.2001 - Current
Knox Grammar Clothing shop
Wahroonga, Sydney
01.1995 - 01.2001
Housewife - Immigrated 1992
My Family!
10.1992 - Current
St Pious Convent