LYNN HISCOCKS, MBA RDH
Brookvale,NSW
Summary
Dynamic dental professional with extensive experience in managing dental practice operations and creating a patient-focused experience. Proven strong leadership and organisational skills to streamline workflows, cultivate high-performing teams, and ensures optimal practice efficiency. Expertise in dental compliance and advanced technologies ensures adherence to industry standards. Dedicated and committed to fostering a positive environment that prioritises patient satisfaction and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Hygienist
National Dental Care
08.2023 - Current
- Preformed a wide-range of comprehensive dental treatments with empathy, ensuring patient comfort and satisfaction.
- Developed patient-centred individualised treatment plans based on evidence-based accurate assessments.
- Doubled the Sleep Wellness program, managed training, marketing and patient communication.
- Educated patients on oral health and the benefits of quality dental treatment, with a patient acceptance rate of 90%.
- Proactive in supporting the administrative office in patient management, scheduling appointments and handling billing when needed.
- Collaborated with dental team to streamline workflows and improve patient experience.
- Adhered to all policies and legislative regulations.
CPD Marketing Administrator
ADA NSW
12.2021 - 07.2023
- Oversaw preparation of dental professional marketing copy, images, videos, emails, website and other marketing assets for the ADA NSW Centre for Professional Development.
- Created marketing campaigns with consistent and strategic messaging, building the brand and growing revenue to above pre-COVID levels within only 12 months.
- Developed dental professional content and designed e-Newsletters, socials and electronic direct messages, increasing open rates by 45%.
- Prioritised complex tasks and completed projects within tight timeframes.
- Managed multiple teams to re-design a 12,000+ subscription catalogue, resulting in the lowest opt-out rate on record.
- Created operation processes that streamlined workflow and removed bottlenecks increasing team efficacy and shorter turn-around time on projects.
- Coordinated with emerging dental trainers and identified new professional trends.
- Built many positive relationships with dental professionals attending multiple industry events and trade shows.
Practice Manager
National Dental Care
03.2020 - 11.2021
- Supervised a large contemporary dental surgery and ensured a high-level of quality dental care and patient satisfaction.
- Proficient in Dental4Windows.
- Managed all relating human resource activities, including recruitment, training, dismissal, scheduling and professional reviews.
- Ensured compliance of all standard procedures and implemented ever-changing COVID regulations when required.
- Retained and motivated team members during the COVID pandemic.
- Meticulously managed wages and operations costs during the COVID epidemic, minimising the loss of revenue.
- Empathetically managed all staff and patients' concerns during COVID and maintained strong and positive relationships.
- Created multiple direct and indirect marketing strategies that directly grew business.
- Coordinated and presented treatment planning training for multiple dental practitioners.
- Developed and supported receptionists and dental assistants skills by developing clear and accurate training manuals, face to face training and organised mentors.
- Standardised systems for accurate assessment, highlighting key areas to focus training and resources.
- Adapted new serialisation technologies, increasing operations efficacy and reduced damages and staff injuries.
- Organised continuing professional development training evenings.
- Developed and implemented protocols ensuring AHPRA, ADA, and EPA compliance.
Teacher, Head Teacher, Product Developer
TAFE NSW
01.2013 - 01.2020
- Executed all required TAFE NSW teaching responsibilities for Certificate IV in Dental Assisting (Radiography and Oral Health), Certificate IV in Health Administration, Certificate III in Dental Assisting and Certificate III in Business Administration.
- Successfully delivered face to face, demonstration and digital training to thousands of diverse audiences, and tailored training content to address the learning requirements and skill levels across such audiences.
- Initiated, identified, and implemented a cloud-based Learning Management System (LMS), meeting all stakeholders’ needs, within the allocated budget.
- Coordinated with Centaur Software and TAFE and incorporated Dental4Windows training within the Cert III DA curriculum.
- Managed teachers, course schedules, budgets and student issues as acting head teacher.
- Promoted to develop learning and training materials for Dental Assisting courses, ensuring ASQA compliance.
- Consulted with various stakeholders and adapted standardised course textbooks, allowing for currency, consistency and elevation of learning.
Education
Master of Business Administration
Sydney, NSWTraining & Assessment
Sydney, NSWBachelor of Business Administration
GeorgiaAssociate Degree in Dental Hygiene
Florida, USASkills
- Patient-focused care
- Dental4Windows proficient
- Experienced practice manager
- Effective communicator
- Creative problem solver
- Multi-task management
- Team motivator and supporter
- Positive good character
PREVIOUS EXPERIENCE
- Marketing Manager, Premium Productions
- Senior Dental Hygienist, Smile Doctor
- Professional Marketing Manager, Pfizer
Certification
- Dental Board of Australia Registration, AHPRA
- EPA Radiation User Licence IA20 and IA24
- Working with Children Check
- Oral Health Association of Australia
Timeline
Dental Hygienist
National Dental Care
08.2023 - Current
CPD Marketing Administrator
ADA NSW
12.2021 - 07.2023
Practice Manager
National Dental Care
03.2020 - 11.2021
Teacher, Head Teacher, Product Developer
TAFE NSW
01.2013 - 01.2020
Master of Business Administration
Training & Assessment
Bachelor of Business Administration
Associate Degree in Dental Hygiene