LYNN KELLY
TANNUM SANDS,QLD
Summary
Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
14
14
years of professional experience
Work History
Sales Consultant
SASSI FURNITURE
GLADSTONE, QLD
02.2010 - 02.2012
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Priced out products for customers and drew up sales paperwork.
- Advised customers on best practices when using company products or services.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Consultant
LEN SMITH FURNITURE COURT
GLADSTONE, QLD
2008.05 - 2010.01
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Consultant
THE LOUNGE ROOM/BEDSRUS
GLADSTONE, QLD
2006.10 - 2008.05
- Maximized customer retention by resolving issues quickly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Sales Representative
CURTAIN MAGIC
GLADSTONE, QLD
2006.07 - 2006.10
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
COOK/Console Operator
CALTEX
BOYNE RIVER, QLD
10.2000 - 02.2005
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports.
- Reacted calmly during times of highly stressed or emergency situations.
Manager
TAKE TIME COFFEE LOUNGE
BOYNE ISLAND, QLD
02.1998 - 01.2000
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Home Hill State High School
Home Hill, QLD12.1975
Skills
- Customer Liaison
- Demonstrations
- Product and Service Knowledge
- Exceeds Sales Goals
- Web Technologies and Services
- Leads Prospecting
- Time Management
- Account Reconciliation
- Project Management
- Contract Negotiation and Closing Tactics
- Customer Relationship Management
Affiliations
- MEETING PEOPLE
- COOKING
- TRAVELING IN OUR CARAVAN
References
PERSONAL REFEREE
ROSS HAGEDORN
SUPERINTENDENT McCOSKER CONTRACTING
0428863064
Timeline
Sales Consultant
SASSI FURNITURE
02.2010 - 02.2012
Sales Consultant
LEN SMITH FURNITURE COURT
2008.05 - 2010.01
Sales Consultant
THE LOUNGE ROOM/BEDSRUS
2006.10 - 2008.05
Sales Representative
CURTAIN MAGIC
2006.07 - 2006.10
COOK/Console Operator
CALTEX
10.2000 - 02.2005
Manager
TAKE TIME COFFEE LOUNGE
02.1998 - 01.2000
High School Diploma -
Home Hill State High School
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