Lynn Otsyula
Clyde North,Victoria
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Online Retail Assistant/Bookkeeper
Jacquia Trends
08.2022 - Current
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Process sales, returns, online orders and restocking of Merchandise
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered incoming calls and emails to provide product information, features and benefits.
- Conducted regular price audits to ensure pricing consistency across all products.
- Used POS system to process sales, returns and online orders
Kitchen Hand Assistant
Nazareth Aged Care
02.2022 - Current
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Plated and presented food following chef requirements.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Serve the residents lunch and attend to their needs while they are in the dining area
- Be aware of residents’ dietary restrictions and serve them food in accordance with this
- Monitored inventory levels of kitchen supplies and reported shortages to supervisors when needed
McDonald’s Crew
McDonald’s
01.2022 - 06.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Commerce, Accounting -
Deakin University
Victoria06.2024
Microsoft Suite - Word, Excel, Teams, Powerpoint -
Nairobi Institute of Business Studies
05.2019
High School Diploma -
St Catherine Girls High School
11.2018
Skills
- Customer Service
- Patience and Empathy
- Cash Handling Accuracy
- Customer Engagement
- Team Collaboration
- Effective Communication
- Active Listening
- Strong Communication and Interpersonal Skills
- Visual communication
- Time management
- Multitasking
- Delegation skills
Professional Development
- Digital media and marketing strategies, 10/2020, 12/2020, Coursera online module
- Human Resource Management, 09/2020, 11/2020, Coursera online module
- Computer Certificate, 03/2019, 05/2019, Nairobi Institute of Business Studies, Nairobi
References
- Kavneet Kaur, Night Manager, McDonald’s, 0469302115
- Bharti Sharma, Assistant chef, Nazareth Aged Care, 0412780509
Timeline
Online Retail Assistant/Bookkeeper
Jacquia Trends
08.2022 - Current
Kitchen Hand Assistant
Nazareth Aged Care
02.2022 - Current
McDonald’s Crew
McDonald’s
01.2022 - 06.2024
Bachelor of Commerce, Accounting -
Deakin University
Microsoft Suite - Word, Excel, Teams, Powerpoint -
Nairobi Institute of Business Studies
High School Diploma -
St Catherine Girls High School
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