Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Lynn Palmer

Deception Bay

Summary

Dynamic and detail-oriented professional with extensive experience at Ibis Styles, excelling in customer service and office administration. Proven ability to enhance operational efficiency and elevate guest satisfaction through effective communication and problem-solving skills. Adept at managing front desk.

operations and maintaining accurate records, ensuring a welcoming environment for all visitors.

Also in the last 12 months I have done house/pet sitting.

Overview

13
13
years of professional experience

Work History

Receptionist

Ibis Styles
11.2021 - 04.2024
  • Greeted visitors and clients, providing a positive first impression.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with planning office events and meetings for smooth execution.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Assisted with data entry and maintained accurate records in database systems.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Organized, maintained and updated information in computer databases.

Assistant in Nursing AIN

UPA
02.2019 - 10.2021
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained accurate patient records and documentation in electronic health systems.
  • Collaborated with healthcare team to develop personalized care plans for patients.
  • Implemented infection control measures to enhance patient safety and compliance.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Receptionist

Ibis Styles Motel
01.2016 - 01.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Hospitality Worker

Orange Exsevices Club
08.2011 - 01.2017
  • Delivered exceptional customer service in fast-paced environments, enhancing guest satisfaction.
  • Trained and mentored new staff on operational procedures and best practices.
  • Managed inventory levels, ensuring timely restocking of supplies for efficient service delivery.
  • Implemented process improvements that streamlined daily operations and reduced wait times.
  • Resolved customer complaints promptly, leading to improved guest retention and loyalty.
  • Conducted regular training sessions on safety protocols and service standards for staff development.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Trained new staff members on proper customer service and hospitality policies.
  • Improved guest satisfaction by providing prompt and courteous service.
  • Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
  • Streamlined check-in process, reducing wait times and elevating guest first impressions.
  • Boosted team morale and efficiency with regular feedback and constructive performance reviews.
  • Enhanced safety protocols, ensuring secure environment for both guests and staff.
  • Coordinated events and functions, tailoring services to meet diverse client needs.

Education

High School Certificate

Canobolas High School
Orange, NSW

Certificate III Business Administration

Orange Tafe
Orange, NSW
06.2008

Allied Health Certificate III

Southport Tafe
Southport,QLD
12.2003

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Verbal and written communication
  • Scheduling
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Document management
  • Clerical support
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Office management
  • Basic accounting
  • Security awareness
  • Office equipment operations
  • Meeting preparation
  • Staff management
  • Record preparation
  • Business administration
  • Database administration
  • Business correspondence
  • Meeting coordination
  • Project coordination
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Office supply inventory control
  • Professional and polished presentation
  • Calm demeanor
  • Positive and professional
  • Multitasking and prioritization
  • Reception desk management
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Attention to detail
  • Microsoft office
  • Payment processing
  • Team collaboration
  • Courteous and professional
  • Computer proficiency
  • Relationship building
  • Billing and invoicing
  • Visitor and customer relations
  • Conflict resolution
  • Records maintenance
  • Basic math

Hobbies

Reading

Camping

Family Time

Travelling Australia

References

Mitchell Brearley

General Manager Ibis Styles Motel Orange

0402234869


Peter Brearley Owner

Ibis Styles Motel Orange

0438672964


Carmel McInnes

Pet Sit

0408715812

Timeline

Receptionist

Ibis Styles
11.2021 - 04.2024

Assistant in Nursing AIN

UPA
02.2019 - 10.2021

Receptionist

Ibis Styles Motel
01.2016 - 01.2021

Hospitality Worker

Orange Exsevices Club
08.2011 - 01.2017

High School Certificate

Canobolas High School

Certificate III Business Administration

Orange Tafe

Allied Health Certificate III

Southport Tafe

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Lynn Palmer