TTRPGs
Lynnéa Chong
IT Service Desk Analyst
Belmont,WA
Summary
Methodical IT Service Desk/Test Analyst experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature, and strong attention to detail.
Overview
6
6
years of professional experience
Work History
IT Service Desk Analyst
Rentokil Initial
Perth, WA
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technical Support Officer
Indigo Australasia
07.2022 - 08.2023
- Worked extensively with Microsoft Azure: Cloud Computing Services
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
QA Test Analyst
BlueSky Digital Labs
08.2021 - 06.2022
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Software Tester
Immersive Technologies
03.2019 - 08.2021
- Collaborated with QA team to test software quality through manual and automated testing.
- Carried out tests to identify, report and repair bugs and glitches.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Optimized test cases to maximize success of manual software testing.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Incorporated delivery requirements into planning of testing schedules.
- Advised developers on problems with databases, performance and other issues.
Staff Manager
ChicKing
12.2018 - 03.2019
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviours.
- Provided staff with support and training to achieve top client satisfaction.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
Education
Bachelor of Digital Arts - Games Art And Design
Murdoch University
Perth, WA03.2015
Skills
- Technical Support Coordination
- Technical Support and Assistance
- Licensing Management
- Customer Support
- Auditing Service Requests
- Bug Tracking and Resolution
- Web and Mobile Application QA
- Develop Test Cases
- Passionate About Quality
Timeline
IT Service Desk Analyst
Rentokil Initial
11.2023 - Current
Technical Support Officer
Indigo Australasia
07.2022 - 08.2023
QA Test Analyst
BlueSky Digital Labs
08.2021 - 06.2022
Software Tester
Immersive Technologies
03.2019 - 08.2021
Staff Manager
ChicKing
12.2018 - 03.2019
Bachelor of Digital Arts - Games Art And Design
Murdoch University
Interests
Creative Writing
Gaming
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