Hi, I’m
Linnette Baho
Belfield,NSW
Summary
Dedicated with an observant nature and firm grasp of standard procedures. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
years of professional experience
Work History
Certis Security
Aviation Screening Officer
08.2022 - Current
Job overview
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Maintained crowd control through screening points
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Responded effectively to security incidents and provided guidance regarding security standard operating procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Screened passengers, other staff employees of the airport, cabin crew and ground crew via walk through metal detectors, body scanners, explosive trace detection, frisk search, physical and visual searches of carry on bags. Using private room for any alarms on passengers unable to clear. Followed standard operating procedures and explained to all persons coming through screening points the screening process.
- Screened and assisted passengers with special needs by following standard operating procedures.
Billy's Fresh Seafood & Burgers
Hospitality Team Member
09.2017 - 05.2022
Job overview
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hospitality duties.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Coordinated with vendors for repair and maintenance of the shop.
- Monitored staff performance and provided feedback and guidance.
- Maintained clean and organized the shop to comply with hygiene and health regulations.
- Completed Kitchen hand, customer service, cooking, cleaning and all rounder tasks.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Set up advertising signs and displays on shelves, counters and tables.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent customer service.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Laser Lane
Laser Therapist
03.2013 - 10.2021
Job overview
- Built strong relationships with customers to drive repeat business.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Created repeat business by developing long-term relationships with regular customers.
- Advised clients on proper home-care regimens.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Educated guests on current promotions, events and services.
- Performed laser hair removal treatments on clients.
- Managed daily business operations
- Used social media marketing to promote offers, promotions and events such as Facebook, Instagram, TikTok.
- Created ads and promotional offers using Canva.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
- Handled busy schedules and stayed on top of key deadlines.
Victoria's Secret
Retail Associate
08.2010 - 03.2013
Job overview
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Ultimo TAFE, NSWSydney, NSW
Diploma of Business from Business
01.2021
Skills
- Preventive Maintenance
- Reading Comprehension
- Security Screening
- Great Critical Thinking Skills
- Customer Service and Assistance
- Threat Management
- Metal Detectors
- Generating Claims
- Intake Forms
- Customer Inquiries
- Administrative Support
- Upselling Strategies
- Retail Transactions Processing
- Payment Processing
- Proper Storage Procedures
- Safety Procedures
- Employee Relationships
- Food Preparation
- New Business Opportunities
- Customer Demographics
- Verbal and Written Communication
- Guest Inquiries
- Refunds and Exchanges
- Cash Drawer Management
- Cash Management
- Stocking and Replenishing
- Order Taking
- Microsoft Office
- POS Systems Operations
Dancing
I love to dance, especially to cultural music such as arabic and latin. You use your whole body with dance movements and I feel it is a fun way to keep fit and healthy.
cooking
I enjoy baking and cooking all sorts of food, such as cheesecake, pancakes, beef stroganoff, pasta, lavender cookies, buffalo blue cheese dip and many others. I enjoy food and socialising with people, so I feel that food brings people together
Languages
Arabic
Native or Bilingual
Timeline
Aviation Screening Officer
Certis Security
08.2022 - Current
Hospitality Team Member
Billy's Fresh Seafood & Burgers
09.2017 - 05.2022
Laser Therapist
Laser Lane
03.2013 - 10.2021
Retail Associate
Victoria's Secret
08.2010 - 03.2013
Ultimo TAFE, NSW
Diploma of Business from Business
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